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Luxury Hotel Guest Experience Specialist

1 mese fa

Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

Job Summary

We are seeking a highly skilled Guest Experience Agent to join our team at Park Hyatt Milano. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service and creating memorable experiences for our guests.

Main Responsibilities

  • Welcome guests in a friendly, prompt, and professional manner.
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Create personalized experiences for our guests through care and empathy.
  • Make service recovery gestures to ensure total guest satisfaction.
  • Display a high level of knowledge and care in all interactions and correspondence with guests.
  • Nurture relationships with guests and show an authentic interest in their preferences.
  • Address special guest preferences recorded in guest history profiles.
  • Ensure that all guests' requests and queries are answered promptly.
  • Monitor service expectations and manage complaints at a first level.
  • Maintain an efficient dialogue and collaboration with all relevant departments.

Requirements

  • Proficiency in English, Italian, and an additional language.
  • Proficiency with computers.
  • Ability in multitasking, problem-solving, and time-management.
  • Attention to detail.
  • Excellent guest service attitude.
  • Teamwork skills and attitude.

What We Offer

  • 12 free nights per year of service across Hyatt Hotels worldwide.
  • Employee and Friends & Family rates across Hyatt Hotels worldwide.
  • Dry cleaning of business clothes.
  • Complimentary meals on duty.
  • Continuous Learning & Development opportunities.