Hotel Ambassador

3 settimane fa


Milano, Lombardia, Italia Meliá Hotels International A tempo pieno

Hotel Ambassador

The Hotel Ambassador is responsible for delivering exceptional customer experiences, providing personalized services and products, and ensuring guest satisfaction.

Key Responsibilities

  • Manage guest requests, applying upselling and cross-selling techniques to optimize hotel revenue.
  • Personalize guest stays, anticipating needs and exceeding expectations.
  • Manage customer incidents, following established protocols.
  • Comply with hotel attributes, standards, and manuals.
  • Efficiently use customer experience management tools.

Requirements

  • Training in Tourism, social sciences, PR, or similar.
  • Local language and advanced English.
  • Knowledge of hotel management tools, destination, and Office 365 package.
  • Vocation for service, high orientation to luxury segment, and ability to work in a team.

Experience

  • 2 years in a similar position in the hospitality industry.
  • At least 1 year of experience in the Guest Experience department or other customer-facing department.

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