Hotel Ambassador
3 settimane fa
Hotel Ambassador
The Hotel Ambassador is responsible for delivering exceptional customer experiences, providing personalized services and products, and ensuring guest satisfaction.
Key Responsibilities
- Manage guest requests, applying upselling and cross-selling techniques to optimize hotel revenue.
- Personalize guest stays, anticipating needs and exceeding expectations.
- Manage customer incidents, following established protocols.
- Comply with hotel attributes, standards, and manuals.
- Efficiently use customer experience management tools.
Requirements
- Training in Tourism, social sciences, PR, or similar.
- Local language and advanced English.
- Knowledge of hotel management tools, destination, and Office 365 package.
- Vocation for service, high orientation to luxury segment, and ability to work in a team.
Experience
- 2 years in a similar position in the hospitality industry.
- At least 1 year of experience in the Guest Experience department or other customer-facing department.
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