Concierge - Luxury Hotel Ambassador

4 settimane fa

Milano, Lombardia, Italia Melia Hotels International A tempo pieno

Welcome to your dream career in the hospitality industry

Meliá Hotels International is a global leader in the hotel industry, and we're looking for exceptional individuals to join our team as a Concierge. As a Concierge, you'll be the face of our hotel, providing personalized services and experiences to our guests.

About the Role:

As a Concierge, you'll be responsible for receiving and managing customer requests, providing unique and personalized services and products, and committing to achieving excellence in customer satisfaction.

Key Responsibilities:

  • Comply with the strategy of experiences in the destination, offering customers unique services and products according to their preferences.
  • Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenues, committing to achieving total guest satisfaction.
  • Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
  • Manage customer incidents, following the established protocols.
  • Comply with the attributes, standards, and manuals applicable to your department.
  • Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
  • Comply with the Sensory Architecture defined for your area.
  • Verify material orders following the set product guidelines, for better optimization of economic resources.

Requirements:

  • Education: Training in Tourism, social sciences, PR, or similar.
  • Language: Local language (depending on the geographical location of the property) and advanced English. A third language would be an asset.
  • Experience: External: 2 years in a similar position in the hospitality industry. Internal: At least 1 year of experience in the Guest Experience department or other customer-facing department.
  • Skills: Knowledge of hotel management tools, excellent knowledge of the destination, command of the Office package, knowledge of hotel operations, vocation for service, high orientation to the luxury segment, ability to work in a team, communication skills, problem-solver, organization and planning, proactivity, and innovation.

Why Join Meliá?

Meliá Hotels International is an equal opportunity employer and values diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

Join the Meliá Family:

We're a global company with a passion for hospitality, and we're looking for exceptional individuals to join our team. If you're passionate about delivering exceptional customer experiences and working in a dynamic and fast-paced environment, we'd love to hear from you.

Contact Us:

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