Concierge - Luxury Experience Expert

1 settimana fa


Milano, Lombardia, Italia Melia Hotels International A tempo pieno

Delivering exceptional guest experiences is at the heart of Meliá Hotels International. As a Concierge, you will be the key to unlocking unforgettable memories for our customers.


Key Responsibilities:



  • Provide personalized services and products to meet the unique needs of each guest
  • Manage customer requests efficiently, applying upselling and cross-selling techniques to optimize hotel revenues
  • Anticipate and exceed guest expectations, ensuring a seamless and enjoyable stay
  • Manage customer incidents, following established protocols
  • Stay up-to-date on hotel operations, services, and amenities to provide expert recommendations

Requirements:



  • 2 years of experience in a similar position in the hospitality industry
  • Excellent knowledge of the destination and hotel operations
  • Strong communication and problem-solving skills
  • Ability to work in a team environment
  • Proactivity, innovation, and attention to detail

Why Work with Meliá?


Meliá Hotels International is a global hospitality company that values diversity, inclusivity, and employee growth. As a member of our team, you will have the opportunity to develop your skills, work with a talented team, and contribute to delivering exceptional guest experiences.


Apply Now:


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