Concierge - Luxury Experience Expert
1 settimana fa
Delivering exceptional guest experiences is at the heart of Meliá Hotels International. As a Concierge, you will be the key to unlocking unforgettable memories for our customers.
Key Responsibilities:
- Provide personalized services and products to meet the unique needs of each guest
- Manage customer requests efficiently, applying upselling and cross-selling techniques to optimize hotel revenues
- Anticipate and exceed guest expectations, ensuring a seamless and enjoyable stay
- Manage customer incidents, following established protocols
- Stay up-to-date on hotel operations, services, and amenities to provide expert recommendations
Requirements:
- 2 years of experience in a similar position in the hospitality industry
- Excellent knowledge of the destination and hotel operations
- Strong communication and problem-solving skills
- Ability to work in a team environment
- Proactivity, innovation, and attention to detail
Why Work with Meliá?
Meliá Hotels International is a global hospitality company that values diversity, inclusivity, and employee growth. As a member of our team, you will have the opportunity to develop your skills, work with a talented team, and contribute to delivering exceptional guest experiences.
Apply Now:
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