Guest Experience Ambassador
2 settimane fa
Guest Experience Ambassador
Park Hyatt Milano is a 5-star luxury hotel seeking a Guest Experience Ambassador to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for creating memorable experiences for our guests through personalized service and attention to detail.
Main Responsibilities
- Welcome guests in a friendly and professional manner
- Register guests, issue room keys, and provide information on hotel services and room location
- Create personalized experiences for our guests through care and empathy
- Make service recovery gestures to ensure total guest satisfaction
- Display a high level of knowledge and care in all interactions and correspondence with guests
- Nurture relationships with guests to ensure a genuine and personalized approach to suggestions and inquiries
- Address special guest preferences recorded in guest history profiles
- Ensure that all guests' requests and queries are answered promptly
- Monitor service expectations and manage complaints at a first level
- Maintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service
Requirements
- Proficiency in English, Italian, and an additional language
- Proficiency with computers
- Ability in multitasking, problem-solving, and time-management
- Attention to detail
- Excellent guest service attitude
- Teamwork skills and attitude
- Previous experience in guest experience in five-star hotels and knowledge of the Opera system are a plus
Hyatt offers a range of benefits, including:
- 12 free nights per year of service across Hyatt Hotels worldwide
- Employee and Friends & Family rates across Hyatt Hotels worldwide
- Dry cleaning of business clothes
- Complimentary meals on duty
- Continuous Learning & Development opportunities
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