Guest Experience Ambassador

2 settimane fa


Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

Guest Experience Ambassador

Park Hyatt Milano is a 5-star luxury hotel seeking a Guest Experience Ambassador to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for creating memorable experiences for our guests through personalized service and attention to detail.

Main Responsibilities

  • Welcome guests in a friendly and professional manner
  • Register guests, issue room keys, and provide information on hotel services and room location
  • Create personalized experiences for our guests through care and empathy
  • Make service recovery gestures to ensure total guest satisfaction
  • Display a high level of knowledge and care in all interactions and correspondence with guests
  • Nurture relationships with guests to ensure a genuine and personalized approach to suggestions and inquiries
  • Address special guest preferences recorded in guest history profiles
  • Ensure that all guests' requests and queries are answered promptly
  • Monitor service expectations and manage complaints at a first level
  • Maintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service

Requirements

  • Proficiency in English, Italian, and an additional language
  • Proficiency with computers
  • Ability in multitasking, problem-solving, and time-management
  • Attention to detail
  • Excellent guest service attitude
  • Teamwork skills and attitude
  • Previous experience in guest experience in five-star hotels and knowledge of the Opera system are a plus

Hyatt offers a range of benefits, including:

  • 12 free nights per year of service across Hyatt Hotels worldwide
  • Employee and Friends & Family rates across Hyatt Hotels worldwide
  • Dry cleaning of business clothes
  • Complimentary meals on duty
  • Continuous Learning & Development opportunities


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