Guest Experience Associate
2 settimane fa
Job Summary
We are seeking a skilled Guest Experience Agent to join our team at Park Hyatt Milano. As a Guest Experience Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Main Responsibilities
- Welcome guests in a friendly and professional manner, registering them and providing information on hotel services and room location.
- Create personalized experiences for our guests through care and empathy, making service recovery gestures to ensure total guest satisfaction.
- Display a high level of knowledge and care in all interactions and correspondence with guests, from pre-arrival communications to guests' departure.
- Nurture relationships with guests, showing an authentic interest in their preferences to ensure a genuine and personalized approach to suggestions and inquiries.
- Address special guest preferences recorded in guest history profiles, ensuring all guests' requests and queries are answered promptly.
- Monitor service expectations and manage complaints at a first level, maintaining an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service.
- Organize and communicate information for the daily meeting for other departments.
Requirements
- Proficiency in English, Italian, and an additional language.
- Proficiency with computers.
- Ability in multitasking, problem-solving, and time-management.
- Attention to detail.
- Excellent guest service attitude.
- Teamwork skills and attitude.
- Previous experience in guest experience in five-star hotels and knowledge of the Opera system are a plus.
What We Offer
- 12 free nights per year of service across Hyatt Hotels worldwide.
- Employee and Friends & Family rates across Hyatt Hotels worldwide.
- Dry cleaning of business clothes.
- Complimentary meals on duty.
- Continuous Learning & Development opportunities.
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