Guest Experience Associate

2 settimane fa


Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

Job Summary

We are seeking a skilled Guest Experience Agent to join our team at Park Hyatt Milano. As a Guest Experience Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Main Responsibilities

  • Welcome guests in a friendly and professional manner, registering them and providing information on hotel services and room location.
  • Create personalized experiences for our guests through care and empathy, making service recovery gestures to ensure total guest satisfaction.
  • Display a high level of knowledge and care in all interactions and correspondence with guests, from pre-arrival communications to guests' departure.
  • Nurture relationships with guests, showing an authentic interest in their preferences to ensure a genuine and personalized approach to suggestions and inquiries.
  • Address special guest preferences recorded in guest history profiles, ensuring all guests' requests and queries are answered promptly.
  • Monitor service expectations and manage complaints at a first level, maintaining an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service.
  • Organize and communicate information for the daily meeting for other departments.

Requirements

  • Proficiency in English, Italian, and an additional language.
  • Proficiency with computers.
  • Ability in multitasking, problem-solving, and time-management.
  • Attention to detail.
  • Excellent guest service attitude.
  • Teamwork skills and attitude.
  • Previous experience in guest experience in five-star hotels and knowledge of the Opera system are a plus.

What We Offer

  • 12 free nights per year of service across Hyatt Hotels worldwide.
  • Employee and Friends & Family rates across Hyatt Hotels worldwide.
  • Dry cleaning of business clothes.
  • Complimentary meals on duty.
  • Continuous Learning & Development opportunities.


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