Guest Experience Supervisor

2 settimane fa


Milano, Lombardia, Italia Marriott International A tempo pieno
Job Title: Guest Experience Supervisor

Are you passionate about delivering exceptional guest experiences? Do you have a knack for leading high-performing teams? We're seeking a skilled Guest Experience Supervisor to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in Milan.

About the Role:

As a Guest Experience Supervisor, you will be responsible for ensuring that every guest has a memorable and unique experience at our hotel. You will lead a team of Guest Experience Experts, providing guidance and support to ensure that all guests receive exceptional service. Your primary focus will be on front desk and guest services supervisory tasks, including processing guest check-ins and check-outs, managing guest room inventory, and coordinating with other departments to anticipate and fulfill guest needs.

Key Responsibilities:
  • Lead a team of Guest Experience Experts to deliver exceptional guest service
  • Process guest check-ins and check-outs, manage guest room inventory, and coordinate with other departments
  • Anticipate and fulfill guest needs, ensuring a seamless and memorable experience
  • Collaborate with management to develop and implement ideas and procedures to improve guest satisfaction
  • Assign and ensure work tasks are completed on time and meet quality standards
Requirements:
  • Warm and people-oriented demeanor, with a team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills, and multi-tasking ability
  • Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
  • Previous Front Office/Guest Services experience is a plus
What We Offer:
  • A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent
  • Part of Marriott International, the largest hospitality brand in the world, with national and international promotion opportunities
  • World-class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family
  • Work alongside amazing talent, award-winning, experienced hospitality professionals
  • Discounted room nights, meals, and spa access in over 9,000 hotels worldwide
Join Our Global Family:

As a world-class leader in the travel industry, Marriott International offers a dynamic and inclusive work environment where you can grow and develop your skills. We welcome you to join our global family and become part of a team that is passionate about delivering exceptional guest experiences.



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