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Front Office Ambassador

1 mese fa

Milano, Lombardia, Italia Starhotels A tempo pieno
Front Office Ambassador

At Starhotels, we're seeking a skilled Front Office Ambassador to join our Front Office Team. As the main point of contact for our guests, you'll be responsible for providing exceptional service and ensuring a fantastic stay experience.

Key responsibilities include:

Being the key point of contact for our guests, efficiently responding to inquiries and providing information and assistance.
Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay.
Handling check-in, check-out activities as well as other related tasks.
Efficiently managing guest messages and requests.
Staying updated about hotel services, guest needs, and special events.
Managing VIP interactions, assuring prompt and effective service delivery and follow up.
Ensuring lobby and Front Desk standards and safety compliance.

Requirements include:

A unique personality and a true passion for hospitality.
Familiarity with Opera PMS for efficient operations.
Excellent communication skills.
Ability to anticipate and resolve challenges and complaint resolution finesse.
A commitment to delivering a high level of customer service.
Impeccable grooming standards.
Versatility in handling various work scenarios.
Enthusiasm when being assigned to both individual and team-oriented tasks.
Mastery of the local area, enhancing guest experiences.
Hotel products and services prowess.

Embrace global diversity by speaking:

Italian – fluently
English – fluently
Additional languages are a plus.

Unlock a world of benefits including:

Stylish uniforms with complimentary laundering.
Exclusive discounted stays within the group.
Ticket Restaurants for delightful dining.
Performer Management Program.

Embrace growth with:

Exceptional career advancement opportunities.
An attractive compensation package based on your experience.
The chance to be a part of an ambitious, caring organization.

Join us in creating unforgettable experiences for our guests