Service Ambassador
1 mese fa
Role Overview
As a Service Ambassador for Meliá Hotels International, you will be the face of our hotel, delivering exceptional service to every guest. Your mission is to ensure that every stay is unforgettable, exceeding our guests' expectations and building their loyalty.
Key Responsibilities
- Provide impeccable service, responding to guest needs promptly and professionally.
- Maintain the highest standards of quality, adhering to our hotel's policies and procedures.
- Stay informed about daily events, VIPs, and guest preferences to tailor your service accordingly.
- Participate in daily briefings to stay up-to-date on dishes of the day, special requests, and any other essential information.
- Ensure all services are delivered on time, following our standard operating procedures.
- Verify orders are accurate and meet guests' requests before presenting them.
- Handle services with care, adhering to safety regulations and minimizing waste.
- Remove any items or dishes that are not to the guest's liking, informing your supervisor if necessary.
- Present bills correctly, following our procedures for different payment methods.
Requirements
Join our team if you possess: At least 1 year's experience in a similar role or 2 years as an assistant waiter. Compulsory Secondary Education and/or Higher. Training according to the position. Local language (depending on the geographical location of the property) and advanced English. A third language will be highly valuable. Teamwork skills, proactivity to excellence, dynamism, and organization. Clear customer and detail orientation.
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