Italian Speaking Reservations Agent in Malta

7 giorni fa

Milano, Lombardia, Italia Cross Border Talents A tempo pieno
Italian Speaking Reservations Agent

As a key member of our team, you will be responsible for delivering exceptional customer service to our Italian-speaking guests. Your primary duties will include:

Key Responsibilities:
  • Manage incoming reservation inquiries via phone, email, and online platforms.
  • Assist guests in making, modifying, and canceling reservations accurately and efficiently.
  • Ensure all reservations are processed accurately in the booking system.
  • Maximize occupancy through effective yield management techniques.
  • Provide personalized assistance to Italian-speaking guests, addressing their inquiries, concerns, and special requests promptly and professionally.
Requirements:
  • Italian C2 level
  • English C1 level minimum
  • Previous experience in reservations, customer service, or hospitality is preferred but not required.
  • Strong communication and interpersonal skills, with a customer-focused approach.
  • Excellent organizational and multitasking abilities, with attention to detail.
  • Proficiency in computer applications, including reservation systems and Microsoft Office Suite.
  • Ability to work efficiently under pressure in a fast-paced environment.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
Benefits:
  • Competitive salary commensurate with experience.
  • Training and development opportunities to enhance your skills and career growth.
  • Employee discounts on hotel stays, dining, and other amenities.
  • Friendly and supportive work environment within a dynamic team.

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