Reservations and Events Coordinator

6 giorni fa

Milano, Lombardia, Italia Italian Hospitality Collection A tempo pieno

Duo Milan Porta Nuova, Tribute Portfolio is a 4-star hotel with 239 rooms, including 11 suites, all completely renovated with bright colors and unexpected details. The hotel features a Bistrot with Italian and international cuisine, a Bar, and a Courtyard for informal meetings or relaxing breaks. In addition, the hotel has a fully equipped fitness center and 5 meeting rooms.

The property is part of Marriott International, the world's largest hotel brand, and Westmont Hospitality Group. We are seeking a Reservations & Events Agent to join our team.

Main Responsibilities

  • Organize internal events and promote cultural activities in line with the hotel's brand.
  • Ensure groups and events are booked and converted in line with the hotel's strategy.
  • Prepare all relevant BEO paperwork and ensure that all information is communicated to other departments.
  • Organize all aspects of the Groups and Events process, from contract to pre-event logistics.
  • Manage on-site events, post-event follow-up, and billing.
  • Maximize customer satisfaction to ensure return of business.
  • Assist the reservations team with individual and group bookings.

Requirements

  • Service-focused personality with a guest-oriented approach.
  • Strong interpersonal and problem-solving abilities, with the ability to lead by example.
  • Excellent communication skills.
  • Excellent level of written and spoken Italian and English.
  • Knowledge of Marriott Standards or other international brands.
  • Knowledge of PMS Opera.
  • Good Excel skills and experience with Outlook and Word.
  • Previous experience of at least 1 year is required.

We are looking for enthusiastic individuals who possess the right attitude and passion to join our team and delight our guests.

The selection is aimed at both sexes in accordance with Law 903/77. Send Curriculum Vitae with photo and authorization for data processing in accordance with Art. 13 D. Lgs. 196/2003 and Art. 13 GDPR 679/16.

Contract: Full-time, 40 hours per week

Benefits:

  • Meal vouchers
  • Support for professional development
  • Company agreements
  • Marriott special rate for employees, family, and friends to stay in all Marriott properties

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