Maintenance Contract

6 mesi fa

Bologna, Italia Vertiv Co. A tempo pieno

At **Vertiv, **we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are now looking for a **Maintenance Contract **to join our team in **Bologna, Italy.**

**This is a temporary role for 8 months.
**What can you expect?**
- Working from service management system generated report, identify and pre call all contracts assigned to you that are due to renewal 2 months in advance of the renewal date.
- Confirm contract details are correct for next annual price review.
- Establish a level of satisfaction of the services received to date, escalate any reported issues or concerns through the Contract Key Account & Facility Management Sales Manager for an agreed plan of action.
- Identify any potential service upgrades or new business opportunities and discuss any action required with the appropriate Service Sales or Contract Manager.
- Incorporate inflationary increases and priced service contract upgrade options where appropriate within each contract renewal quotation includes Year 1 (Warranty) to year 2 (Post Warranty) special price increases where applicable.
- Ensure correct pricing structure is applied with the appropriate approval sort as defined by the published authority level. Ensure appropriate and approved terms and conditions are applied to each contract offer and that payment terms are set in line with company guidelines. Pass information to the administration team to prepare the service contract quotation.
- Follow up in a timely manner to chase for contract orders priori to expiry of the current contract period. Updated the sales CRM system with process at all times.
- Continue to contract clients where orders are not received prior to the expiry date of the current period (outstanding renewals) to obtains contract renewal order.
- Establish where problems may exist in terms of client willingness to provide renewal order, and seek resolution. All issues relating to price, service level, problems with service delivery over past year should all be escalated to the Service Contracts Manager. Ensure that any activity, task and responsibility required by role in terms of the ITC regulation is managed and performed in full compliance with the Company ITC Certification program itself.

**In order to be successful in this role you will need to have**:

- School Background
- High school leaving diploma or superior
- Language skills
- Complete local language fluency
- English
- Technical / Functional skills
- Basic technical knowledge is a plus
- Oracle system knowledge
- Attitudes
- Sales experience and good administrative / office management skills
- Team player 2+ years of service experience preferable

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