Operations Assistant

6 mesi fa

Venezia, Italia Belmond Management A tempo pieno

**ABOUT THE ROLE**

You like to organise and coordinate? You have great customer service skills with great attention to detail? Traveling is one of your passion? Do you have few years experience in a similar position at luxury level? Then you could be perfect for the role of Operations Assistant of one of the world’s most iconic trains.

In this role you will assist and facilitate the Operation Manager in the day-to-day operation duties. You will prepare the cabin allocation and digest all relevant guest information to prepare full documentation for the Train Managers and the VSOE on-board staff. Upon train departure, you will assist the guests' check-in and upon arrival, you will be welcoming the guest in Venice and assure the smooth transfers to the hotels. You will assist with the travel arrangements (flights, trains and hotel bookings) for staff & management related to the train journey. And many more exciting duties around the guests' journey experience.

**ABOUT THE TRAIN**

The Venice Simplon-Orient-Express is a legend in motion. Its meticulously restored carriages carry guests in sumptuous style between Europe’s most beguiling cities. Classic one-night journeys glide between London, Paris and Venice. Further routes take in Amsterdam, Brussels, Budapest, Florence, Geneva, Istanbul, Prague, Rome, Cannes, Verona and Vienna, with longer tours including overnight hotel stays. Golden age opulence is epitomised in the private cabins of polished wood and plush upholstery, while the Grand Suites offer the ultimate indulgence, with double beds, marbled en suites, free-flowing champagne, private dining and 24-hour butler service. Gastronomy is a major highlight of the onboard experience. Chef Jean Imbert celebrates seasonality and artisan produce in his exquisite menus, which are complemented by a wine list boasting Europe’s finest vintages and appellations. Three 1920s restaurant cars offer distinctly different ambiences, while Bar Car ‘3674’ is the train’s social hub, reviving all the glamour and decadence of the past.

**ABOUT BELMOND**

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. As part of our Think Global, Act Local approach, we prioritise purchasing food from sustainable sources, run and support educational programmes and follow sustainable practices to reduce our impact on the environment.

**Requirements**:

- 2 - 4 years relevant experience within a similar role
- Experience within the luxury hospitality industry
- Ability and experience in handling and coordinating different teams
- Good communication, organisational & administrative skills
- Customer service skills
- Experience in resolving customer issues/complaints
- Fluency in English, Italian and French, both written and verbal, is essential
- Time management skills
- Working knowledge of MS Office
- Computer literacy skills
- Demonstrable aptitude in decision-making and problem-solving
- A high level of professionalism and confidentiality/discretion
- Guest-oriented and service-minded
- Quality and customer service driven
- Professional and pleasant disposition
- Ability to use initiative and be proactive
- Ability to work under pressure
- Ability to travel frequently
- Ability to work flexible working hours
- Be able to work shifts, weekends & public holidays
- **European or Swiss passport holder**

**Benefits**

**BELMOND AND YOU**

When you join Belmond, you become part of a global family. We ask you to embrace our Belmond behaviours, follow our directives and reflect the ethos of our group. In return, we ensure our employees enjoy just as many memorable moments as our guests. Benefits include the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. More importantly, we support you in your career. We make a point of investing in your development and wellbeing to help you reach your full potential.

**Location**:

- Italy, Venice

Department:

- Front Office & Guest Relations

Employment type:

- Full-time

**Experience**:

- Director

  • Campervan Operations Assistant

    4 settimane fa

    Venezia, Veneto, Italia Indie Campers A tempo pieno

    Job Title: Campervan Operations AssistantWe are seeking a highly skilled and motivated individual to join our team as a Campervan Operations Assistant in Marcon - Venice.About the RoleThis is an exciting opportunity for travel enthusiasts with a passion for guest service to contribute to maintaining our fleet of campervans in top condition. As a Campervan...

  • Conference and Events Operations Assistant Manager

    7 mesi fa

    Venezia, Italia Hilton A tempo pieno

    Conference and Events Operations Assistant Manager A Conference and Events Operations Assistant Manager is responsible for assisting with managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met. **What will I be doing?** As a Conference and Events Operations...

  • Conference And Events Operations Assistant Manager

    4 ore fa

    Venezia, Italia Hilton A tempo pieno

    Conference and Events Operations Assistant ManagerA Conference and Events Operations Assistant Manager is responsible for assisting with managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met.**What will I be doing?**As a Conference and Events Operations Assistant...

  • Conference and Events Operations Assistant Manager

    7 mesi fa

    Venezia, Italia Hilton A tempo pieno

    A Conference and Events Operations Assistant Manager is responsible for assisting with managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met. **What will I be doing?** As a Conference and Events Operations Assistant Manager, you are responsible for assisting...

  • Conference And Events Operations Assistant Manager

    1 settimana fa

    Venezia, Italia Hilton A tempo pieno

    A Conference and Events Operations Assistant Manager is responsible for assisting with managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met.**What will I be doing?**As a Conference and Events Operations Assistant Manager, you are responsible for assisting with...

  • Operations Assistant

    6 mesi fa

    Venezia, Italia Belmond A tempo pieno

    ABOUT THE ROLE You like to organise and coordinate? You have great customer service skills with great attention to detail? Traveling is one of your passion? Do you have few years experience in a similar position at luxury level? Then you could be perfect for the role of Operations Assistant of one of the world’s most iconic trains. In this role you will...

  • Operations Assistant

    6 giorni fa

    Venezia, Italia Belmond A tempo pieno

    ABOUT THE ROLEYou like to organise and coordinate? You have great customer service skills with great attention to detail? Traveling is one of your passion? Do you have few years experience in a similar position at luxury level? Then you could be perfect for the role of Operations Assistant of one of the world's most iconic trains.In this role you will assist...

  • Administrative Assistant

    3 mesi fa

    Venezia, Italia Sparcinla A tempo pieno

    The Social and Public Art Resource Center (SPARC) in Venice, CA is seeking an Administrative Assistant to support daily operations, projects, and programs.An ideal candidate is a college graduate with at least 2 years of work experience in a non-profit and/or office environment.A candidate with a demonstrated interest in public art, muralism, architecture,...

  • Assistant Store Manager

    8 mesi fa

    Venezia, Italia Unicorns Hunter A tempo pieno

    Are you passionate about luxury fashion and eager to be part of an exclusive team? We are seeking a dynamic and motivated Assistant Store Manager for our luxury boutique in Venice. **Key Responsibilities**: - Collaborate with the Store Manager to ensure smooth operations and impeccable customer service. - Supervise store staff, providing support and...

  • Assistant Financial Director

    6 giorni fa

    Venezia, Veneto, Italia Belmond Management A tempo pieno

    About the RoleBelmond Management is seeking an Assistant Financial Controller to join our team at the Hotel Cipriani, a historic 5-star property located on Giudecca Island in Italy.In this role, you will be responsible for assisting the Financial Controller in managing and overseeing daily accounting operations, preparing monthly financial reports, and...

  • Full-Time Nanny

    2 settimane fa

    Venezia, Italia Los Angeles Nannies A tempo pieno

    Full-Time Nanny & Personal Assistant in Venice $25+ Location: Venice Overview : A dynamic and structured family in Los Angeles is seeking a full-time Nanny and Assistant to support their school-aged children and manage household tasks. This role is ideal for someone who is energetic, reliable, and capable of juggling childcare responsibilities with personal...

  • Full-Time Nanny

    6 mesi fa

    Venezia, Italia Los Angeles Nannies A tempo pieno

    Full-Time Nanny & Personal Assistant in Venice $25+Location: VeniceOverview : A dynamic and structured family in Los Angeles is seeking a full-time Nanny and Assistant to support their school-aged children and manage household tasks. This role is ideal for someone who is energetic, reliable, and capable of juggling childcare responsibilities with personal...

  • Sales Assistant

    5 mesi fa

    Venezia, Italia Max Mara Fashion Group A tempo pieno

    Job Description VENEZIA: SALES ASSISTANT IN STORE Ti piacerebbe intraprendere una carriera nel Retail del Gruppo Max Mara?Hai entusiasmo, orientamento al cliente, dinamicità e voglia di raggiungere gli obiettivi?Ti relazioni in modo empatico e coinvolgente con le persone di diverse nazionalità?Hai una buona conoscenza della lingua inglese?Se ti riconosci...

  • Sales Assistant

    4 mesi fa

    Venezia, Italia Max Mara Fashion Group A tempo pieno

    Job DescriptionVENEZIA: SALES ASSISTANT IN STORE Ti piacerebbe intraprendere una carriera nel Retail del Gruppo Max Mara?Hai entusiasmo, orientamento al cliente, dinamicità e voglia di raggiungere gli obiettivi?Ti relazioni in modo empatico e coinvolgente con le persone di diverse nazionalità?Hai una buona conoscenza della lingua inglese?Se ti riconosci in...

  • Sales Assistant

    2 settimane fa

    Venezia, Italia Max Mara Fashion Group A tempo pieno

    Ti piacerebbe intraprendere una carriera nel Retail del Gruppo Max Mara?Hai entusiasmo, orientamento al cliente, dinamicità e voglia di raggiungere gli obiettivi?Ti relazioni in modo empatico e coinvolgente con le persone di diverse nazionalità?Hai una buona conoscenza della lingua inglese?Se ti riconosci in queste caratteristiche, non vediamo l'ora di...

  • Assistant Financial Controller

    1 mese fa

    Venezia, Italia Belmond A tempo pieno

    The iconic Hotel Cipriani, a historic 5-star property located on Giudecca Island, is seeking an Assistant Financial Controller. In this role, you will work closely with the Financial Controller, ensuring our financial operations run smoothly and efficiently. Your contributions will directly support our mission of delivering exceptional experiences to our...

  • Assistant Financial Controller

    1 mese fa

    Venezia, Italia Belmond Management Limited A tempo pieno

    The iconic Hotel Cipriani, a historic 5-star property located on Giudecca Island, is seeking an Assistant Financial Controller. In this role, you will work closely with the Financial Controller, ensuring our financial operations run smoothly and efficiently.Your contributions will directly support our mission of delivering exceptional experiences to our...

  • Sales Assistant

    1 settimana fa

    Venezia, Italia Max Mara Fashion Group A tempo pieno

    Ti piacerebbe intraprendere una carriera nel Retail del Gruppo Max Mara? Hai entusiasmo, orientamento al cliente, dinamicità e voglia di raggiungere gli obiettivi? Ti relazioni in modo empatico e coinvolgente con le persone di diverse nazionalità? Hai una buona conoscenza della lingua inglese? Se ti riconosci in queste caratteristiche, non vediamo l'ora di...

  • Sales Assistant

    1 settimana fa

    Venezia, Italia Max Mara Fashion Group A tempo pieno

    Ti piacerebbe intraprendere una carriera nel Retail del Gruppo Max Mara? Hai entusiasmo, orientamento al cliente, dinamicità e voglia di raggiungere gli obiettivi? Ti relazioni in modo empatico e coinvolgente con le persone di diverse nazionalità? Hai una buona conoscenza della lingua inglese? Se ti riconosci in queste caratteristiche, non vediamo l'ora di...

  • Sales Assistant

    1 settimana fa

    Venezia, Italia Max Mara Fashion Group A tempo pieno

    Ti piacerebbe intraprendere una carriera nel Retail del Gruppo Max Mara?Hai entusiasmo, orientamento al cliente, dinamicità e voglia di raggiungere gli obiettivi?Ti relazioni in modo empatico e coinvolgente con le persone di diverse nazionalità?Hai una buona conoscenza della lingua inglese?Se ti riconosci in queste caratteristiche, non vediamo l'ora di...