Global CRM Office Specialist

3 settimane fa

Milano, Italia LUXOTTICA A tempo pieno

Global CRM Office Specialist

**Date**:Feb 27, 2023**Location**:Milano, IT**WHO WE ARE**
- We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry. _
- With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world._
- JOB SCOPE AND MAIN RESPONSIBILITIES:
- The CRM Office Specialist will be the ultimate integrator inside the CRM team and outside with the other functions. Will be responsible for identifying and sharing best practices and results, creating effective communication supporting documents and guaranteeing a correct budget management. The CRM Office Specialist will be also responsible for guaranteeing the focus on the main projects implementations.- AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:
- CAMPAIGN REPORTING: weekly bulk campaign reports, weekly ppt with the overall global performance and the details by brand, monthly campaign dashboard (bulk edm), monthly SMS consumption report, monthly Automations campaigns report, ad hoc campaign analysis
- BUDGET: campaigns budget definition (ContactLab, Oracle, Liveclicker ecc), global CRM budget management, vendors’ PO/RDA
- CAMPAIGN OPERATIONS: daily campaign monitoring and weekly campaign plan, weekly call with the vendor (ContactLab), monthly consumption report and meeting with the vendor (ContactLab), weekly meeting with NA team
- PROJECTS: managing cross functional projects with all CRM teams, sharing CRM projects and activities with different stakeholders, planning of CRM workshops
- TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE- Educational Background in Economics/Engineering
- At least 3/4 years of experience in CRM project management/CRM Operations
- Strong problem solving skills
- Solid experience with Excel and Power Point Presentation.
- LANGUAGES:
- Italian fluent
- English fluent

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