Training & Performance Management Specialist

1 settimana fa

Gallarate, Italia GlobalBlue_IT A tempo pieno

Main duties and responsibilities
- Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff
- Offer intensive support including product instructions.
- Constant communication with merchants to increase the level of meeting their needs and satisfying expectations
- Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities
- Achieve sales targets taking corrective action when result materially deviates from expected
- Action plans and in-Store visits in line with the company’s strategy
- Processing and presentation of business statistics and insights
- Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan
- Deliver to the stores the activities have been agreed with the merchant’s HQ
- Document in CRM all merchant’s specific information and activity done.

Main KPI’s
- Refund Ratio
- Hit Rate
- Turnover

Reporting and collaboration
- Line manager
- GAM
- KAM
- AM
- Merchant Solutions Operation

Background and Education
- University degree is a plus
- 1 - 2 years’ sales experience
- Trade Marketing background and Services or Retail field knowledge will be a plus
- Analytical and planning capability
- Good Communication and influencing skills
- Customer service orientation
- Basic English knowledge
- Self-motivation, and target driven.

Specific skills and knowledge
- Good customer orientation.
- Ability to create personal relationship
- Problem solving attitude
- Basic knowledge of MS Office products.

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