Service Business Portfolio Development

**Service Business Portfolio Development**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

**Job information**

**Reference Number**

JR-0028258

**Job function**

Service

**Position type**

Full time

**Site**

Via Monte Grappa 8, 35015 Galliera Veneta PD
- Your responsibilities and tasks:
Your Tasks

The main focus of Service Development is:

- Analize the existing Service Portfolio
- Develop a comprehensive Service Portfolio including benchmarking Best in Class competitors and peers.
- Grow the Service revenues and increase profitability.
- Enhance the success of our Customers so to facilitate our Success
- Share and promote the selected service products with Region & Countries

Expected results
- Complete the Service Portfolio in PEM to become the Best-in-Class and a benchmark for others.
- Increased profitability and turnover of service business
- Improved customer satisfaction increasing Pavan service portfolio offer.

Your profile and qualifications:
Your Skills
- University degree is recommended, technical or commercial area.
- Good communication, interpersonal and presentation skills, able to communicate / deal professionally with both internal and external customers.
- Good negotiation skills.
- Able to demonstrate success and experience managing major accounts, customers and contracts
- Organized, has an analytical mind and able to eliminate obstacles through creative and adaptive approaches.
- Creative and un-afraid of challenges and changes
- Independent, service driven and open-minded; works well in teams.
- Fluent English, knowledge of other languages is an advantage.
- Previous experience >5 years in Service Sales/ Support is a preference.
- Knowledge of SAP is a highly recommended.

Entrepreneurial and leadership competencies, as demonstrated by:

- Does not lose ground and does not abuse power, even in difficult situations.
- Treats people with respect, irrespective of their status, hierarchy level, heritage or personal background
- Expresses personal convictions, standards and values in her/his own conduct
- Attributes success not only to her/his own performance
- Straightforward, direct and respectful: Walks the talks.
- Is always open for new things and builds on proven success strategies.
- Develops solution options, even in complex situations or when under pressure,
- Is able to simplify complex issues, to focus on the essentials and assess situations from the next higher perspective.
- Values creativity and innovation and consistently develops her/his own potential.
- Recognizes his employees’ strengths and unselfishly promotes their career.
- Clear perspective of the future, can anticipate future consequences and trends accurately, can create competitive and breakthrough strategies and plans. Committed to course of action to achieve long-range goals and influences others to translate vision into action.
- Keeps the organization’s mission, vision, and values at the forefront of strategic decision making
- Builds up effective teams and creates team culture, promotes and develops innovative solutions and thinks visionary, actively addresses an exchange of opinions when solving a problem, can facilitate brainstorming.
- Cultural sensitivity

Interpersonal skills:

- Makes customers and their needs a high priority focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind
- Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Uses influencing strategies to gain genuine agreements; Seeks to persuade rather than force solutions or impose decisions or regulations