Service Business Portfolio Development

Responsibilities / Tasks

Your Tasks

The main focus of Service Development is:

▪Analize the existing Service Portfolio

▪Develop a comprehensive Service Portfolio including benchmarking Best in Class competitors and peers.

▪Grow the Service revenues and increase profitability.

▪Enhance the success of our Customers so to facilitate our Success

▪Share and promote the selected service products with Region & Countries

Expected results

•Complete the Service Portfolio in PEM to become the Best-in-Class and a benchmark for others.

•Increased profitability and turnover of service business

•Improved customer satisfaction increasing Pavan service portfolio offer.

Your Profile / Qualifications

Your Skills

University degree is recommended, technical or commercial area. Good communication, interpersonal and presentation skills, able to communicate / deal professionally with both internal and external customers. Good negotiation skills. Able to demonstrate success and experience managing major accounts, customers and contracts Organized, has an analytical mind and able to eliminate obstacles through creative and adaptive approaches. Creative and un-afraid of challenges and changes Independent, service driven and open-minded; works well in teams. Fluent English, knowledge of other languages is an advantage. Previous experience > 5 years in Service Sales/ Support is a preference. Knowledge of SAP is a highly recommended.

Entrepreneurial and leadership competencies, as demonstrated by:

Does not lose ground and does not abuse power, even in difficult situations. Treats people with respect, irrespective of their status, hierarchy level, heritage or personal background Expresses personal convictions, standards and values in her/his own conduct Attributes success not only to her/his own performance Straightforward, direct and respectful: Walks the talks. Maintains effective performance, not only under normal circumstances, but also under subjectively perceived high work-load pressure Is always open for new things and builds on proven success strategies. Develops solution options, even in complex situations or when under pressure, Is able to simplify complex issues, to focus on the essentials and assess situations from the next higher perspective. Values creativity and innovation and consistently develops her/his own potential. Recognizes his employees’ strengths and unselfishly promotes their career. Clear perspective of the future, can anticipate future consequences and trends accurately, can create competitive and breakthrough strategies and plans. Committed to course of action to achieve long-range goals and influences others to translate vision into action. Keeps the organization’s mission, vision, and values at the forefront of strategic decision making Builds up effective teams and creates team culture, promotes and develops innovative solutions and thinks visionary, actively addresses an exchange of opinions when solving a problem, can facilitate brainstorming. Cultural sensitivity

Interpersonal skills:

Possesses, acquires, and maintains the technical/professional expertise required to perform tasks effectively and to create client/customer/stakeholder solutions. Technical/professional expertise is demonstrated through problem solving, applying professional judgment, and competent performance Makes customers and their needs a high priority focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Uses influencing strategies to gain genuine agreements; Seeks to persuade rather than force solutions or impose decisions or regulations

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