CRM Associate Manager

6 mesi fa

Milano, Italia SISAL A tempo pieno

About us:
Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.

As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio of globally recognized brands and listed on the London and New York stock exchanges.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.

What you’ll do:

- You will join the team of business analyst and in particular in the business / management of B2B and B2C reporting directly to CRM Manager.
- You will have the opportunity to be involved in innovative and strategic projects that will directly shape the customer experience and contribute to the long-term success of the company. Your work will have a tangible impact on the evolution of our CRM strategies and the growth of our business, providing you with a platform to showcase your creativity, analytical skills, and leadership abilities.

Who you are:

- You have at least 5 years of experience in analysis of business processes;
- You have a degree in Computer Science, Information Systems, or a related field;
- You have excellent knowledge of Dynamics CRM especially in Customer and Field Service modules and drafting of analysis documents and process flows;
- You are proficient in English and Italian, both spoken and written;
- You are a motivated, results-oriented professional with a passion for process analysis and optimization of CRM strategies;
- You know Dynamics CRM, PowerPlatform, PowerAutomate, Microsoft Office and process design tools (for example Enterprise Architect).

Preferrably, you also have:

- Previous experience in consulting companies in the same role;
- Basic knowledge of chat and IVR systems (nice to have).

What we offer you/you can expect from us:

- Permanent contract;
- Hybrid work;
- An inclusive place to work;
- Company-Owned Devices: laptop and business mobile phone;
- Meal Allowance;
- Supplemental Health Insurance.

Looking for a role that can support your learning and career goals:

- Psychological well-being: online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. learning platform; managerial learning to be fully exploited thanks to FlexiLearning, which allows you to dedicate at least 4 hours per month for your professional growth);
- Support for parents, children and financial aid for mothers;
- Volunteering during your working hours.

Equal Opportunity

Location: Italy, Milan, Via Ugo Bassi, 6.

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