Workflow & IT Solutions Specialist (F/m/d)

2 settimane fa

Roma, Italia Beckman Coulter Diagnostics A tempo pieno

**_Wondering what’s within Beckman Coulter Diagnostics? Take a closer look._**
- At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful._
- Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges._
- The _**_WORKFLOW & IT SOLUTIONS SPECIALIST _**_for Beckman Coulter Diagnostics is responsible to build and maintain a high-level end user satisfaction, supporting customers on site or remote, acting as Subject Matter Expert of Laboratory automation systems and middleware solutions. S/he installs and sets-up the product portfolio under her/his responsibility, trains the end user, supports the transition phase, follows-up live installation to troubleshoot and solves upcoming issue. _
- This position is part of the Workflow & IT solutions team and r_eports to the Workflow and IT Solutions Project Manager responsible for positioning the Group on a sharp and solid business leadership._

**_ The person can be based either in Milan or Rome and will be remote based._**
- At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time._ _
- If you thrive in a supporting role and want to work to build a world-class project management and customer support organization—read on._

**In this role, you will have the opportunity to**:

- Solutions setup: Install and setup Laboratory automation systems and middleware solutions based on customer needs and contract specification, teamworking with LIS and Middleware
- End user Training: deploy onsite user training to teach the customer on the product portfolio under his responsibility. Run training on the job in the startup phase of the project.
- Follow-up: Plan an execute follow up visit to verify the solution and improve customer exeperince.
- Remote support: Troubleshoot customer issue and looking for solution following internal standard works. He/She activate a second level support if needed.
- Interaction with Sale Department: Report to Sales Rep any feedback and report out about information collect in the follow up visit

**The essential requirements of the job include**:

- Possesses 5 years Engineering, Biomedical or Informatics Degree
- Problem solving attitude.
- Travel availability for at least 60%

**It would be a plus if you also possess previous experience in**:

- 5 years IVD Experience with customer reference if available
- Informatics know how and experience
- Customer relationship attitude

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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