Performance Management Analyst

2 mesi fa

Milano, Italia CBRE A tempo pieno

Posted- 22-Mar-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Data & Analytics- Location(s)- Milan '- Lombardia - Italy**THE ROLE**
- The Performance Management Analyst will be responsible for ensuring that the systems and processes in the area are effective and fit for purpose.- Key priorities for this position will be to develop performance analytics metrics and to lead performance-oriented analysis that identifies root causes of performance issues.- They will be responsible for driving through department’s performance by monitoring and developing measures and will take accountability for forward planning in the operation.**KEY TASKS AND RESPONSIBILITIES**
- Develop organisational performance indicators, scorecards and dashboards related to service quality and performance; and work with relevant cross-departmental colleagues to identify methods to collect and analyse such indicators
- Develop and maintain a process for gathering, validating, and analysing performance information relating to corporate plans/strategies, key policies and standards, service effectiveness and service risk
- Work with services and relevant colleagues to identify performance indicators that can be benchmarked against best practice
- Lead on developing further a performance and quality driven culture across the organisation through effective leadership, clear illustration of evidence, producing high quality reports, chairing meetings and working closely with services
- Improve understanding of performance management and data analysis across services and other departments; providing training, advice and support to departments and teams.
- Identify performance monitoring gaps, clarify the implications of the gaps, and make recommendations as to how the gaps should be addressed
- Support in developing and inspiring Lead/Contract Support Team

**QUALIFICATIONS**
- Degree in Economics and Management or Management Engineering
- Fluent English
- Analytical and Organizational Skills
- IT Skills
- Teamwork Attitude
- CBRE GWS- CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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