Floorwalker

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

**Here is an opportunity is to be part of HCL Technologies.**
- Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
- Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management.
- Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
- Collaborate with other IT support teams to escalate and resolve more complex issues.
- Maintain accurate records of support activities and resolutions in a ServiceNow.
- Keep up-to-date with Microsoft Intune features, updates, and best practices.
- Proficient in Windows operating systems.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work collaboratively in a team environment.
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. <
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- Local language is required

Work Location: In person