Technical Support Specialist

3 settimane fa

Provincia di Bergamo Lombardia, Italia DraftKings A tempo pieno

**PLOVDIV, BG**
***

**ENGINEERING**
***

**JR06562**

**FULL TIME**

At DraftKings, we're inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.

**BUILDING THE POSSIBILITIES **.**:
You will be responsible for receiving, investigating, troubleshooting and further escalating a variety of issue types in order to provide the best support of our products and ultimately the best customer experience.

If you enjoy working in a fast-paced, dynamic environment and are keen on learning something new every day, we think you'll love it here.

**WHAT YOU’LL DO AS A TECHNICAL SUPPORT SPECIALIST**:

- Provide quality support to business customers including answering questions and analyzing tech issues.
- Troubleshoot, diagnose and identify various types of issues related to customers or products and escalate different priority issues through the appropriate internal channels.
- Follow up on escalations in a timely manner to ensure customer satisfaction and follow agreed SLAs.
- Follow standard processes and procedures.
- Work with systems - Zendesk, Confluence, Jira, Kibana, New Relic, internal tools.

**WHAT YOU’LL BRING**:

- Excellent English (verbal and written).
- Excellent problem-solving and communication skills.
- Ability to work on shifts - 24/7 support (08:00 - 17:00, 16:30 - 01:00 and 00:00 - 08:00).
- Experience with Zendesk, Jira, Kibana, New Relic is considered an advantage.

LI-AA2

LI-HYBRID

**JOIN US**:
Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

**READY TO BUILD WHAT’S NEXT? APPLY NOW.**:
As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

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