Technical Support Specialist Italy- Rockfon

3 settimane fa


Lombardia, Italia Confidenziale A tempo pieno

Ensuring customer satisfaction with every order

As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals.As Technical Support Specialist you will have the responsibility of the technical support as technical developments, local certification and company representation in any kinds of commissions or event when technical support is requested. You will report to the Rockfon Technical Support Manager South Europe and proactively work within the Italian ROCKFON team as with any RW services.
Key Responsibilities
Ensure technical support for the whole ROCKFON range tiles and grids.

Ensure technical support on major projects prescriptions and jobsites with sales team.

Ensure technical training external and internal.

Ensure new products development in relation with ROCKWOOL factories but also with subcontracting or manufacturing partners.

Manages the process of obtaining certifications for products and factoriessuch as CE marking, fire certificates, acoustics, hygiene in accordance with the Italian regulation.

Build-up a complete library of existing and necessary certificates.

Ensure the technical follow up of products being developed (production and starting job sites).

Support Marketing service for all technical aspects related to products and certifications

Support new products launch through external visits with sales team.

Ensure the follow up of quality corrective actions for the ROCKFON range with the factories.

Participate to technical UNI CE norm tables.

Business trips in Italy and Europe.

This is what you offer
Committed to work with a large scope of technical activities and having knowledge of the building activities.

Solid technical education (architect or engineer preferably).

At least 2 years background in an industrial environment.

Initiative, responsible andable to efficiently present and hold technical conferences with different representatives (architects, main contractors, and craftspeople).

Fluent in Italian and good English level.

Fluent use of regular IT tools.

Knowledge in sustainability, acoustics, and experience of work with international colleagues is a plus.

This is what we offer
Join a rapidly growing organization that offers development opportunities on professional and personal level.



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