Operations Manager

Overview:
As a member of the operational leadership team in one of the various laboratories across Element, and under the supervision of the General Manager, the Operations Manager performs a variety of leadership responsibilities within the assigned location to insure timely and accurate test results are delivered. All Operational Leadership positions must be proficient in a number of core business skills including but not limited to compliance to established safety rules, code of conduct, people & team development and company policies and procedures.

**Responsibilities**:
Essential Duties and Responsibilities:

- Operations Manager - Level II is based on facility revenue above $5M.
- Number of Department Managers/Supervisors responsible for is 3 or more.
- Number of employee responsible for is 15 or more. This includes direct and indirect reports.
- Ensures that safety and quality standards are being met and maintained at all times within the company's safety and QA and people programs.
- Is responsible for and leads the location safety culture, performance and awareness initiatives driving to a culture of safety first.
- Under the direction of the General Manager, is responsible for directing, coordinating, facilitating and monitoring the daily activities of the lab operational department managers and supervisors.
- Is responsible for the development of people within the team and the team as a whole
- Understands and drives the concept of continuous improvement and systematically seeks to achieve small, incremental changes in processes to improve efficiency and quality.
- Provides and sets direction within the lab to ensure that production goals and customer expectations are consistently met in a safe, timely and cost-effective manner.
- Most important stakeholders/interaction: department managers, quality, safety, HR, finance, business development

Supervisory Responsibilities:

- Fully responsible and accountable to assigned direct reporting staff and to indirect departmental decisions to include hiring, performance management, and performance review decisions and execution.
- Development of staff in line with HR strategy
- Work with assigned staff to ensure work schedules are maintained and balanced.
- Maintain an environment of respect and dignity within the department covering employee interactions and problem solving while ensuring work rules/behaviors are known and followed.
- Drives a daily SQDCP and routine 5S scheme to support continuous improvement.

Skills / Qualifications:
Qualifications/Education and/or Experience:

- Working knowledge of laboratory safety.
- A bachelor’s degree in an engineering or technical-related discipline.
- Or, a minimum of 3-5 years of experience in a management role ideally with operations management experience gained in an accelerated-growth organization.
- Experience within Testing Inspection Certification industry is a pro.
- Proficient English level.

Other Skills and Abilities:

- Able to take on location leadership role
- Must possess the ability to communicate (written and oral) effectively with clients and colleagues with great attention to detail and timing of results.
- Ability to organize department programs and supervise staff as well as multi task and work under strict time lines.
- Strong organizational, problem-solving and conflict resolution skills to effectively establish and maintain two-way communications to understand the needs and concerns of all departments.
- Works effectively with lab functional managers and supervisors to develop and maintain positive employee relations.
- Seasoned in the understanding, use and implementation of Continuous Improvement disciplines such as, Kaizen, Lean Manufacturing, 5S, etc.
- Serves as key member of and contributor to, the lab's leadership team in the development and implementation of the lab's strategic direction.
- Key contributor in terms of establishing priorities and allocating resources to ensure that the lab runs smoothly and efficiently.
- Strong project management, analytical and problem solving skills provide go-to insight in the daily efficient operation of the lab.
- Is aware of cultural differences and open to drive a culture of inclusion
- Is regarded, trusted by lab leaders, peers and members of the various departments as go-to person for feedback, guidance and direction on any and all operational issues

Company Overview:
Element è una delle aziende in più rapida crescita al mondo nel settore del testing, ispezione e certificazione. A livello globale abbiamo più di 9.000 menti brillanti che operano in 270 siti in 30 paesi. Insieme condividiamo uno scopo ambizioso: "Rendere il domani più sicuro dell'oggi".

Quando il fallimento non è un'opzione, aiutiamo i clienti a fare in modo che i loro prodotti, materiali, processi e servizi siano sicuri, conformi e adatti allo scopo. Dalle prime fasi di R&S, attraverso complesse approvazioni normative, fino alla produzione, la nostra rete global