Customer Experience Operations Team Leader

1 mese fa

Pisa, Italia IKEA A tempo pieno

What you'll need to have
- Solid understanding of all aspects of the home-to-home customer experience.
- Good knowledge of the retail omnichannel reality and of how consumer acts, feels and behaves.
- Broad knowledge of data analytics, operational plans (cost and budget management included) and goals.
- Broad knowledge of IKEA concept, culture and values.
- Broad knowledge of IKEA tools, processes, and cycles.
- Strong and proven leadership in manage team and all stakeholders.
- Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity.
- Ability to make things happen with a lean approach.
- Ability in communicating in an inspirational way with the IKEA tone of voice.
- Ability to identify opportunities for improving customer experience.
- Ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward.
- Ability to understand the key principles of the shopping experience and customers’ expectations.
- Good knowledge of Italian and English.

What you'll be doing day to day
- Take responsibility for your department goals in every channel and secure that your action plan ensures the country priorities are implemented and follow up. Use proven solutions, knowledge of customer service operations and good examples.
- Secure all processes to support customers to access the store (opening hours, car park layout, parking flow, traffic an customer guidance in the parking, sustainable access, recycling bins, EV charging, special parking, etc).
- Secure all processes to make customers feel welcome (Welcome Hub and active Greeter).
- Simplify the customer journey by implementing and updating Customer Guidance, Ways to Shop, solutions and tools that support self-service and self-choice during the complete shopping experience.
- Promote family friendliness and contribute to a unique and enjoyable day out for the entire family, creating more reasons to come (Smaland, Fun day out, play facilities ).
- Secure all process to ensure mechanical sales and to keep the store in shape as new and ready for customers: guarantee a stong retail foundation to better meet all the customer needs and improve the Customer Experience.
- Be responsible to reducing waiting times throughout the store.
- Proactively work with People Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors.
- Ensure your team has the right growth mindset and customer focused attitude, the correct knowledge about the product range and the IKEA services.
- Recruit, onboard & develop your team to have engaged co-workers and ensure a succession planning.
- Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

  • Customer Experience Operations Team Leader

    2 settimane fa

    Pisa, Toscana, Italia IKEA A tempo pieno

    What you'll need to have Solid understanding of all aspects of the hometohome customer experience. Good knowledge of the retail omnichannel reality and of how consumer acts, feels and behaves. Broad knowledge of data analytics, operational plans (cost and budget management included) and goals. Broad knowledge of IKEA concept, culture and values. Broad...

  • Instore Customer Experience Team Assistant

    2 mesi fa

    Pisa, Italia IKEA A tempo pieno

    Who you are We are looking for a Customer Relations Team Assistant who meets the following requirements: - Experience in Customer Relations. - Enthusiasm about driving business growth and contributing to IKEA's overall success by providing an excellent, omnichannel customer experience across all touchpoints. - Strong customer orientation and teamwork. -...

  • Customer Experience Internship

    2 settimane fa

    Pisa, Italia IKEA A tempo pieno

    Who you are For our Pisa’s Store we are looking for talents who want to undertake a training and development path in the context of Omnichannel Customer Experience. - You have a Degree in Communication, Marketing Strategy or similar. - You are interested about the Home Furnishing business. - You are a cheerful and outgoing person that have an entrepreneur...

  • Stage Customer Experience

    3 settimane fa

    Pisa, Italia IKEA A tempo pieno

    Ti piace il mondo IKEA e vorresti entrare a farne parte? IKEA è molto di più di un negozio di arredamento! Per il nostro store di Pisa cerchiamo delle risorse appassionate di Home Furnishing e che abbiano voglia di intraprendere un percorso di formazione e di sviluppo nell'ambito Customer Relations (con un focus sulla soddisfazione e la fidelizzazione...

  • Customer Experience Specialist

    2 mesi fa

    Pisa, Italia IKEA A tempo pieno

    Chi sei - La conoscenza dei processi di CR è considerata un plus; - Abilità di lavorare in maniera indipendente ed affidabile attraverso metodi di lavoro concordati e capacità di implementarli; - Proattività e capacità di gestire le priorità e di prendere decisioni in maniera flessibile, veloce e semplice; - Capacità di implementare e perfezionare...

  • Customer Experience Specialist

    4 settimane fa

    Pisa, Italia IKEA A tempo pieno

    Chi sei - La conoscenza dei processi di CR è considerata un plus; - Abilità di lavorare in maniera indipendente ed affidabile attraverso metodi di lavoro concordati e capacità di implementarli; - Proattività e capacità di gestire le priorità e di prendere decisioni in maniera flessibile, veloce e semplice; - Capacità di implementare e perfezionare...

  • Electronic Design Team Leader

    2 settimane fa

    Pisa, Toscana, Italia Hexagon Geosystems A tempo pieno

    The company is a leading provider of Ground Penetrating Radar (GPR) and Monitoring Radar solutions worldwide. _We are looking for an- Electronic Design Team LeaderHe/she will be leading and supporting a team of electronic engineers involved in the electronic design of Electromagnetic Locators, Interferometric and Ground Penetrating Radar equipment.- What we...

  • Customer Experience Specialist

    2 settimane fa

    Pisa, Toscana, Italia IKEA A tempo pieno

    Chi sei- La conoscenza dei processi di CR è considerata un plus;- Abilità di lavorare in maniera indipendente ed affidabile attraverso metodi dilavoro concordati e capacità di implementarli;- Proattività e capacità di gestire le priorità e di prendere decisioni in manieraflessibile, veloce e semplice;- Capacità di implementare e perfezionare la...

  • Check Out

    3 settimane fa

    Pisa, Italia IKEA A tempo pieno

    What you'll need to have - Business-minded and result-driven with a customer focus through strong involvement of the commercial team. - Experience of working in a commercial environment and in a customer-oriented business. - Ability to understand the key principles of the shopping experience and customers’ expectations and needs. - Interest in people’s...

  • Check Out

    4 settimane fa

    Pisa, Italia IKEA A tempo pieno

    **Job ID**: 242186 **Date posted**: 07/06/2024 **What you'll need to have** - Business-minded and result-driven with a customer focus through strong involvement of the commercial team. - Experience of working in a commercial environment and in a customer-oriented business. - Ability to understand the key principles of the shopping experience and...

  • Check Out and Payment Team Leader

    1 mese fa

    Pisa, Italia IKEA A tempo pieno

    What you'll need to have - Business-minded and result-driven with a customer focus through strong involvement of the commercial team. - Experience of working in a commercial environment and in a customer-oriented business. - Ability to understand the key principles of the shopping experience and customers’ expectations and needs. - Interest in people’s...

  • Check Out

    1 settimana fa

    Pisa, Italia Ikea A tempo pieno

    Descizione del ruolo ID dell'offerta: 242186 Data della pubblicazione: 07/06/2024 What you'll need to have •Business-minded and result-driven with a customer focus through strong involvement of the commercial team.•Experience of working in a commercial environment and in a customer-oriented business.•Ability to understand the key principles of the...

  • Team Leader

    2 settimane fa

    Pisa, Italia Takeda Pharmaceutical A tempo pieno

    **Job Title: Team Leader** **Location: Pisa** **_ OBIETTIVI/SCOPO _** - Collabora con lo Shift Leader (SL) per garantire che le attività di visual inspection siano svolte in conformità a chiare e definite procedure operative, al fine di assicurare che il processo/prodotto risulti eseguito/fabbricato secondo altrettanto definiti criteri qualitativi. - In...

  • Check Out

    2 settimane fa

    Pisa, Italia Ikea A tempo pieno

    Descizione del ruolo ID dell'offerta: 242186 Data della pubblicazione: 07/06/2024 What you'll need to have •Business-minded and result-driven with a customer focus through strong involvement of the commercial team. •Experience of working in a commercial environment and in a customer-oriented business. •Ability to understand the key principles of the...

  • Check Out

    4 settimane fa

    Pisa, Italia Ikea A tempo pieno

    Job ID: Date posted: 07/06/ What you'll need to have Business-minded and result-driven with a customer focus through strong involvement of the commercial team. Experience of working in a commercial environment and in a customer-oriented business. Ability to understand the key principles of the shopping experience and customers expectations...

  • Check Out

    1 settimana fa

    Pisa, Italia Ikea A tempo pieno

    Job ID: Date posted: 07/06/ What you'll need to have Business-minded and result-driven with a customer focus through strong involvement of the commercial team.Experience of working in a commercial environment and in a customer-oriented business.Ability to understand the key principles of the shopping experience and customers expectations and needs.Interest...

  • Team Leader

    2 settimane fa

    Pisa, Toscana, Italia Takeda Pharmaceutical A tempo pieno

    **Job Title: Team Leader****Location: Pisa****_ OBIETTIVI/SCOPO _**- Collabora con lo Shift Leader (SL) per garantire che le attività di visual inspection siano svolte in conformità a chiare e definite procedure operative, al fine di assicurare che il processo/prodotto risulti eseguito/fabbricato secondo altrettanto definiti criteri qualitativi.- In caso...

  • Team Leader

    1 settimana fa

    Pisa, Italia VM Group A tempo pieno

    Richiediamo una figura professionale (con esperienza e/o con laurea in GESTIONE AZIENDALE) da inserire all'interno della nostra azienda di pelletteria per l'**organizzazione del lavoro.** - LA FIGURA CHE STIAMO SELEZIONANDO SI OCCUPERA' DI:_ - **Gestire in autonomia i processi produttivi di lavoro** in base alle indicazioni dei superiori, applicando al...

  • Sales Operations Analyst

    3 mesi fa

    Pisa, Italia Canonical - Jobs A tempo pieno

    **Key responsibilities**: - Support all aspects of the day-to-day operations of the sales function globally - Review opportunities for accuracy and provision orders on successful closure of a deal - Support the Sales Operations Manager to improve sales data quality and processes - Report on data quality metrics to executive level stakeholders - Implement...

  • Technical Leader

    5 giorni fa

    Pisa, Italia Hyntelo Srl A tempo pieno

    The Role We’re currently looking for a Technical Team Manager to join our software house in Pisa who’ll be in charge of running and implementing operational processes, ensuring customer satisfaction. You will be the direct point of contact with the customers and you will actively contribute to the understanding of customers’ needs and the...