Instore Customer Experience Team Assistant

2 mesi fa

Pisa, Italia IKEA A tempo pieno

Who you are

We are looking for a Customer Relations Team Assistant who meets the following requirements:

- Experience in Customer Relations.
- Enthusiasm about driving business growth and contributing to IKEA's overall success by providing an excellent, omnichannel customer experience across all touchpoints.
- Strong customer orientation and teamwork.
- Ability to know how to interface with external stakeholders and know how to involve other functions to create an action plan to continuously improve the customer experience.
- Ability to problem solve and manage processes according to priorities.
- Digital mindset and ability to identify and implement improvements by listening to the customer's voice.
- Computer skills (Office package) and excellent propensity to approach and use new digital tools.
- Good knowledge of the Italian & English language.

**Your responsibilities**
- Build and maintain a lasting relationship with new and existing customers in a multi-channel retail environment. Collaborate with all functions to contribute to growth.
- Ensure that the Checkout, Exchange and Family friendly services are fast and efficient for customers, and at the same time cost-effective for the IKEA store.
- Ensure the store is always in shape as new and the shopping tools (physical and digital) are in place to offer a seamless customer experience throughout the store.
- Support Customer Relations co-workers to help customers with the necessary skills and confidence. Achieve this goal in a simple and effective way.
- Make sure customers leave the store with a positive impression of IKEA and a desire to come back.
- Work to follow policies & guidelines and commit to achieving agreed goals.
- Actively collaborate with internal and external stakeholders in the commercial sphere and beyond, to ensure a positive and smooth customer experience.

**Together as a team**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

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