Customer Contact
3 settimane fa
**Customer Contact - fixed term contract**:
- Functional area: Supply Chain/Logistics- Country: Italy- City: Torino/TO- Company name: ABAC Aria Compressa S.r.l- Date of posting: Mar 4, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
**Join us on our journey for a better tomorrow.**
- Our Turin Distribution Center Team is composed of Customer Contacts continuously developing a Customer-Value and a Customer-Care driven culture._
- The Customer Contact Team _**_works as an intermediary _**_between Customers and Productions/Suppliers with the aim to guarantee proper customer service level, managing the order from the arrival to the shipments with common goal of _**_not only meet, but exceed _**_Customer expectations, in terms of delivery accuracy and lead times._
**_We are looking for a temporary Customer Contact _**_willing to join the Turin Distribution Center Team and contribute in developing our Customer Service Level._
**What a Customer Contact will deal with?**
Being in contact directly with customers either by telephone, electronically or face to face.
Supporting and anticipate customers in their needs and requests.
Responding promptly to customer inquiries.
Preventing, handling and resolving customer complaints.
Obtaining and evaluating all relevant information to handle product and service inquiries.
Communicating and coordinating with internal departments.
Follow up from order to delivery.
Providing feedback on the efficiency of the customer service process.
Managing administration, documents, daily contact with carriers.
Managing the Customers KPI’s.
**What experience and competence we expect from you as a Customer Contact?**
Previous experience of Customer logistics; competence in export is a plus.
Outstanding communication skills with fluent Italian and English (written and oral) and being comfortable communicating to all levels in the organization.
Knowing how to use Microsoft Office, more specifically good level of Excel.
Knowledge of SAP system is a plus.
**Which personal requirements you should have?**
It’s fundamental have communication skills - verbal and written and even more crucial listening skills.
We need you with strong customer service orientation.
The key is also being strong in problem analysis and problem-solving, attention to detail and accuracy.
You don’t have to wait and see what happens, you should have initiative and show flexibility and adaptability.
**Why it could be an opportunity?**
This is an exciting job in an international company with excellent opportunities for professional and personal development.
You will become part of a highly professional environment with a strong dedication to what we do.
**Where we expect you?**
You will join Turin Distribution Center in Italy, based in Turin.
**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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