Operations Manager
4 giorni fa
7+ years of experience managing a team of production executives
- Experience using Microsoft Excel to manipulate and analyze data
- Experience with roadmap strategy and definition
- Experience using data and metrics to measure impact and determine improvements
- 9-10 years successful experience in Operations Management in a contact center environment
- Experience in managing large multicultural teams
- Demonstrated ability in developing and implementing new strategies and procedures
- Demonstrated ability in managing reporting and analysis
- Demonstrated ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and/or resource reduction.
- Strong presentation skills and the ability to motivate and inspire large groups of people are a must
- Project Management experience preferred
- Proven ability to make and implement decisions.
- Proven ability to build relationships quickly.
- Decision Making/ Complex Problem Solving
- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly and confidently.
Job summary
**DESCRIPTION**:
Are you passionate about improving the quality of Selling Partner experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon’s Selling Partner experience?
The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS Operations Manager for our delivery center at Chennai.
- Manages a team of up to 180 headcount consisting of team managers, supervisors and associates
- Has an in depth aptitude to do root cause analysis, with focus on specific detail and triggers, and derive key tactical and strategic actions and solutions to improve seller/customer experience
- Motivate employees to achieving the perfect seller interaction, service level agreements and targeted quality and productivity goals
- Coach and develop associates, supervisors and managers on career paths for internal promotion and job enrichment opportunities
- Identify system and process improvement opportunities which will directly influence the seller experience
- Facilitate programmatic transition to operational “go live” status
- Manage and coordinate change management initiatives
- Implement communications strategy across the site
- Participates in recruitment and selection activities including role modeling through hiring decisions and processes
- Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
- Maintain a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures - Degree Qualification in business or management desirable
Post Graduation specialisation in Operations Management
-
Operations Manager
4 giorni fa
Provincia di Trento, Trentino-Alto Adige, Italia ADCI - BLR 14 SEZ A tempo pieno7+ years of experience managing a team of production executives - Experience using Microsoft Excel to manipulate and analyze data - Experience with roadmap strategy and definition - Experience using data and metrics to measure impact and determine improvements - 9-10 years successful experience in Operations Management in a contact center environment -...
-
Operations Manager
6 mesi fa
Provincia di Bolzano, Trentino-Alto Adige, Italia TripleTen A tempo pieno**About TripleTen** - TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way,...
-
Team Manager, Cxqo
6 giorni fa
Provincia di Trento, Trentino-Alto Adige, Italia ADCI MAA 15 SEZ A tempo pieno2+ years of people management experience preferably in support or fulfillment operations - A Bachelor’s Degree from an accredited university - Job summary We are looking for a Team Manager to come join our team. In this role, you will be a member of a team supporting Amazon Go CX Quality initiatives in a virtual environment. Please note: this team is not...
-
Sr. Manager
7 giorni fa
Provincia di Trieste, Friuli-Venezia Giulia, Italia ADCI - Maharashtra A tempo pienoDemonstrates flexibility in work hours based on business need and displays high tolerance to ambiguity and dynamic changes. A bachelor's degree, or higher, in operations, or a related field, is required. The ideal degree would be in engineering, operations, supply chain or a related field. Job summary **Position Description**: Sr. Manager - VCS Operations...
-
Store Operations Manager
3 mesi fa
Trento, Trentino-Alto Adige, Italia beBee Professionals A tempo pieno 25.000 € - 35.000 €Store Manager Job DescriptionbeBee Professionals is seeking a dynamic and results-driven Store Manager to oversee the daily operations of our store in Trento, Italy. The ideal candidate will be responsible for managing the store's overall performance and achieving sales targets.Key Responsibilities:Supervise daily store operations and ensure a high level of...
-
Production Planner
1 settimana fa
Trentino Alto Adige, Italia Confidenziale A tempo pienoRiva del Garda ITALIAProduzione/ Operations Altri... Descrizione aziendaSynergie - di Trento seleziona per cliente dell'Alto Garda un/una: PRODUCTION PLANNERPosizioneLa risorsa riporter direttamente al Supply Chain Manager e nello specifico si occuper di garantire: - Contratto a tempo determinato con prospettive di inserimento stabile in - Orario di lavoro...
-
Operations Manager
3 giorni fa
Provincia di Venezia, Veneto, Italia abmStudio A tempo pienoPer nostro cliente attivo nella componentistica e assemblaggio prodotti elettronici/elettromeccanici ricerchiamo **Operations Manager (produzione in outsourcing)**: Il nostro cliente è una solida ed emergente realtà industriale, di famiglia, a distribuzione worldwide, attiva nella componentistica e assemblaggio prodotti elettronici/elettromeccanici a...
-
Junior Operations Manager Retail
7 mesi fa
Provincia di Bolzano, Trentino-Alto Adige, Italia A. Loacker SpaAG A tempo pienoIl team della nostra unità Retail è alla ricerca di una persona che, in collaborazione con l’ Area Manager, Gli Store Manager e con il Retail Marketing, contribuisca alla crescita ed allo sviluppo di nuove opportunità di profittabilità.**I TUOI COMPITI** - Pianificazione e forecast delle attività di sell-in e di sell-out - Creazione di report sulle...
-
Apple Shop in Shop Manager
1 giorno fa
Trentino Alto Adige, Italia Confidenziale A tempo pienoPosted: Weekly Hours: 40Role Number: Imagine, what you could do here At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish! Join Apple, and help us leave the world better than we found. We collaborate with our Reseller...
-
Operations Manager
7 mesi fa
Provincia di Monza e della Brianza, Lombardia, Italia Arethusa A tempo pieno**RIF. 3511: OPERATIONS MANAGER** **Cliente**: Rinomata azienda leader nel Settore Automazione **Contenuto della posizione**: il/la titolare della posizione si assicura che tutti i processi aziendali funzionino sempre al meglio e che i team dei diversi dipartimenti collaborino per raggiungere gli obiettivi di business. Rende fluida ed economica la...
-
Operations Area Manager
7 mesi fa
Provincia di Alessandria, Piemonte, Italia Greentalent A tempo pienoGreentalent - Italy_ Greentalent, recruiter specializzato nella ricerca e selezione di professional e manager nei settori Energy, Engineering e Environment, per importante player italiano leader nel settore dell’efficienza energetica ricerca: **Operations Area Manager** La persona prescelta sarà responsabile di assicurare il raggiungimento degli...
-
Operations Manager
1 mese fa
Torrita di Siena, Italia AUTENTICO HOSPITALITY A tempo pienoFor one of our properties Autentico Hotels we are looking for an Operations Manager. **Role Summary**: The Operations Manager handles day-to-day operations at the hotel, represents the hotel owners, manages staff and oversees the front office. **Core Responsibilities**: - Overseeing all departments and a team of 32 staff - Constant quality control -...
-
Operations Manager
3 mesi fa
Torrita di Siena, Italia AUTENTICO HOSPITALITY A tempo pienoFor one of our properties Autentico Hotels we are looking for an Operations Manager. **Role Summary**: The Operations Manager handles day-to-day operations at the hotel, represents the hotel owners, manages staff and oversees the front office. **Core Responsibilities**: - Overseeing all departments and a team of 32 staff - Constant quality control -...
-
Maintenance Operations Manager
7 mesi fa
Provincia di Firenze, Toscana, Italia Villa d'Este SpA A tempo pienoAbout Villa La Massa Sitting on the banks of the Arno river, in the heart of the Chianti wine region, Villa La Massa is located a few kilometers from Florence’s city center. Built in the 13th century as an enchanting country house for an aristocratic Florentine family, it was owned by European aristocrats until 1948, before it was transformed into a...
-
Operations Supervisor
3 mesi fa
Trento, Italia Amazon Italia Transport Srl A tempo pienoConoscenza avanzata dell’italiano, scritto e parlato. Vasta esperienza nell’analisi dei dati in un contesto professionale e nell’utilizzo di tali indicatori per l’individuazione di problemi. Buona padronanza del pacchetto MS Office (Word, Excel, Outlook) in contesti di uso professionale. Il team Operations è il cuore pulsante di Amazon ed è grazie...
-
Operations Manager
7 giorni fa
Torrita di Siena, Italia Autentico Hospitality A tempo pienoFor one of our properties Autentico Hotels we are looking for an Operations Manager.**Role Summary**:The Operations Manager handles day-to-day operations at the hotel, represents the hotel owners, manages staff and oversees the front office.**Core Responsibilities**:- Overseeing all departments and a team of 32 staff- Constant quality control- Problem...
-
Schweitzer Project Ag: Sales Manager
6 giorni fa
Trentino Alto Adige, Italia Confidenziale A tempo pienoInterstore | Schweitzer ist eines der führenden Unternehmen der Branche für die Einrichtung von Geschäftsräumen. Unterstützen Sie uns dabei, ein einzigartiges Einkaufserlebnis für Kunden auf der ganzen Welt zu schaffen! Unsere Mitarbeiter helfen uns sowohl bei der Konstruktion und Entwicklung von maßgeschneiderten Ladenbaulösungen als auch bei der...
-
Operations Supervisor
3 settimane fa
Trento, Italia Amazon A tempo pienoIl team Operations è il cuore pulsante di Amazon ed è grazie al suo operato impeccabile che riusciamo a elaborare e spedire gli ordini ai nostri clienti in tempi record. Nel ruolo di Operations Lead/Supervisor avrai l'opportunità di toccare con mano l'interazione tra le diverse componenti delle nostre attività operative, contribuendo in prima persona a...
-
Operations Manager
5 giorni fa
Torrita di Siena, Italia Autentico Hospitality A tempo pienoFor one of our properties Autentico Hotels we are looking for an Operations Manager.**Role Summary**:The Operations Manager handles day-to-day operations at the hotel, represents the hotel owners, manages staff and oversees the front office.**Core Responsibilities**:- Overseeing all departments and a team of 32 staff- Constant quality control- Problem...
-
Operations Supervisor
3 settimane fa
Trento, Italia Amazon A tempo pienoIl team Operations è il cuore pulsante di Amazon ed è grazie al suo operato impeccabile che riusciamo a elaborare e spedire gli ordini ai nostri clienti in tempi record. Nel ruolo di Operations Lead/Supervisor avrai l'opportunità di toccare con mano l'interazione tra le diverse componenti delle nostre attività operative, contribuendo in prima persona a...
