Bespoke Customer Service Specialist

4 mesi fa

Verona, Italia Fedrigoni A tempo pieno

Ready to elevate the creativity of our brands?_
- At Fedrigoni, we have a strong ambition to amaze the world - by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do._
- We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full._
- Discover Extraordinary* Every Day._

The role designed for you

As a Bespoke Customer Service Specialist, you will report to the Sales Bespoke Manager and you will play a crucial role in providing personalized service to our clients, ensuring their specific needs are met with precision. Your primary responsibility will be to support the sales and production teams in delivering customized paper solutions to our customers, while maintaining high levels of customer satisfaction.

In particular:

- You will understand customers’ specific needs and requirements, offering tailored advice on product selections.
- You will assist in the preparation of quotations, proposals, and orders tailored to bespoke customer specifications.
- You will process and track orders through the entire production cycle, ensuring timely and accurate delivery.
- You will coordinate with production and logistics teams to ensure that custom orders meet quality standards and delivery timelines.
- You will maintain accurate records of customer interactions, orders and feedback in the CRM system.
- You will gain a deep understanding of the company's product lines, including various types of paper, finishes, and custom options; also, you will stay informed about industry trends and developments to offer knowledgeable support to customers.
- You will work closely with sales, production, and logistics teams to ensure a seamless customer experience.

The attitudes and skills we’re looking for
- You have at least 2 years of previous experience in customer service, sales support, or a related role, preferably in the paper industry or a manufacturing environment.
- You have a high school diploma; a bachelor’s degree in business, communications, or a related field is a plus.
- You are a real team player, able to interact and communicate effectively with different stakeholders
- You have demonstrated ability to manage multiple projects simultaneously
- You are eager to work in a fast-paced international environment, with a strong attention to detail.
- You have a good knowledge of Excel, while familiarity with CRM systems will be considered a plus.
- You have a _customer-first_ mindset, with a passion for delivering excellent service.
- You have Problem-solving skills and a proactive approach.
- You are fluent in Italian and English

What you can expect from our selection process

Interview with the HRBP Sales & Marketing and with the Sales Bespoke Manager.

Based in: Verona, Italy

Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day.

We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.
We are committed to ensure that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.

  • Bespoke Customer Service Specialist

    3 settimane fa

    Verona, Italia Fedrigoni A tempo pieno

    Ready to elevate the creativity of our brands?_- At Fedrigoni, we have a strong ambition to amaze the world - by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do._- We're empowered to make that happen....

  • Highly Skilled Customer Solutions Expert

    3 settimane fa

    Verona, Veneto, Italia Fedrigoni A tempo pieno

    At Fedrigoni, we're constantly pushing the boundaries of innovation to deliver exceptional experiences for our customers. As a Bespoke Customer Service Specialist, you'll play a vital role in elevating our brand's creativity by providing personalized service to clients.About the RoleYou will report directly to the Sales Bespoke Manager and collaborate with...

  • Customer Service Specialist

    2 giorni fa

    Verona, Italia Gi Group S.P.A A tempo pieno

    La specializzazione HiRevo Office di Gi Group, prima Multinazionale del Lavoro Italiana, dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati in ambito Accounting, Sales, Marketing, HR, Legal, Purchasing and Office Management.Siamo un team di professionisti appassionati, lavoriamo per accompagnare i nostri candidati verso le...

  • Customer Service Specialist

    5 giorni fa

    Verona, Italia Sacmi Verona S.p.A. A tempo pieno

    La risorsa sarà inserita all’interno del team di Customer Service - Verona e riporterà direttamente al Customer Service Manager.**Job description**: - La persona che cerchiamo si relazionerà direttamente con i clienti e si occuperà principalmente di: -produrre le offerte per ricambi, kit di cambio formato, upgrade -recepire gli ordini dai clienti e...

  • Customer Experience Specialist

    3 settimane fa

    Verona, Italia adh Personal Thüringen A tempo pieno

    Customer Experience SpecialistAbout Us:At Air Dolomiti, we are committed to delivering the best possible travel experiences for our passengers. As a leading airline in Europe, we pride ourselves on our customer-centric approach, innovative services, and dedication to safety and quality.We are looking for a passionate and dynamic Customer Experience...

  • Customer Experience Specialist

    3 settimane fa

    Verona, Italia Adh Personal Thüringen A tempo pieno

    Customer Experience Specialist About Us:At Air Dolomiti, we are committed to delivering the best possible travel experiences for our passengers. As a leading airline in Europe, we pride ourselves on our customer-centric approach, innovative services, and dedication to safety and quality. We are looking for a passionate and dynamic Customer Experience...

  • Customer Service Specialist

    3 giorni fa

    Verona, Italia Sacmi Verona S.P.A. A tempo pieno

    La risorsa sarà inserita all'interno del team di Customer Service - Verona e riporterà direttamente al Customer Service Manager.**Job description**:- La persona che cerchiamo si relazionerà direttamente con i clienti e si occuperà principalmente di: -produrre le offerte per ricambi, kit di cambio formato, upgrade -recepire gli ordini dai clienti e dalle...

  • Customer Experience Specialist

    1 mese fa

    Verona, Italia AIR DOLOMITI S.p.A. A tempo pieno

    About Us: At Air Dolomiti, we are committed to delivering the best possible travel experiences for our passengers. As a leading airline in Europe, we pride ourselves on our customer-centric approach, innovative services, and dedication to safety and quality. We are looking for a passionate and dynamic Customer Experience Specialist to join our team and...

  • Customer Service Support Specialist

    4 giorni fa

    Verona, Veneto, Italia Arcese A tempo pieno

    Arcese Group, a Global Logistics Company with 70 offices and 2,800 employees worldwide, seeks a Customer Service Support Specialist in Verona. Our company connects the world, offering integrated and sustainable solutions throughout the entire supply chain.As a key member of our team, you will play a vital role in managing relations with customers and agents,...

  • Customer Service

    7 mesi fa

    Verona, Italia FORMAT SRL A tempo pieno

    Affermata azienda sita nella Riviera del Brenta che si occupa della distribuzione di calzature, borse e accessori sul territorio italiano ricerca figura tirocinante Customer Service per ampliamento organico. Supporterai le attività della responsabile commerciale e customer service. Mansioni richieste: - Emissione fatture e archiviazione; - E-mail; -...

  • Customer Service Specialist

    2 mesi fa

    Verona, Italia Gi Group S.P.A A tempo pieno

    La specializzazione HiRevo Office di Gi Group, prima Multinazionale del Lavoro Italiana, dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati in ambito Accounting, Sales, Marketing, HR, Legal, Purchasing and Office Management.Siamo un team di professionisti appassionati, lavoriamo per accompagnare i nostri candidati verso le...

  • Air Logistics Customer Care Specialist Cat

    15 ore fa

    Verona, Italia Kuehne+Nagel A tempo pieno

    For our Verona office we are hiring an Air Logistics Customer Care Specialist Cat. Protette 68/99 - ** Your Role **:The Customer Care Specialist will be part of a team within the Customer Care Locator responsible for direct and proactive interaction with our customers and the internal counterparts. - ** Your Responsibilities**: - Ensure our customers'...

  • Customer Experience Specialist

    4 settimane fa

    Verona, Italia AIR DOLOMITI S.p.A. A tempo pieno

    About Us:At Air Dolomiti, we are committed to delivering the best possible travel experiences for our passengers. As a leading airline in Europe, we pride ourselves on our customer-centric approach, innovative services, and dedication to safety and quality. We are looking for a passionate and dynamic Customer Experience Specialist to join our team and help...

  • Customer Experience Specialist

    3 settimane fa

    Verona, Italia Adh Personal Thüringen A tempo pieno

    Customer Experience SpecialistAbout Us:At Air Dolomiti, we are committed to delivering the best possible travel experiences for our passengers. As a leading airline in Europe, we pride ourselves on our customer-centric approach, innovative services, and dedication to safety and quality.We are looking for a passionate and dynamic Customer Experience...

  • Customer Service Specialist

    2 mesi fa

    Verona, Italia Gi Group S.P.A A tempo pieno

    La specializzazione HiRevo Office di Gi Group, prima Multinazionale del Lavoro Italiana, dedicata a valorizzare le esperienze, le competenze e il potenziale dei candidati in ambito Accounting, Sales, Marketing, HR, Legal, Purchasing and Office Management.Siamo un team di professionisti appassionati, lavoriamo per accompagnare i nostri candidati verso le...

  • Customer Experience Specialist

    1 mese fa

    Verona, Italia Air Dolomiti S.P.A. A tempo pieno

    About Us:At Air Dolomiti, we are committed to delivering the best possible travel experiences for our passengers. As a leading airline in Europe, we pride ourselves on our customer-centric approach, innovative services, and dedication to safety and quality. We are looking for a passionate and dynamic Customer Experience Specialist to join our team and help...

  • Customer Service Specialist

    1 mese fa

    Verona, Italia Buscojobs A tempo pieno

    Parli fluentemente la lingua spagnola e hai maturato un'esperienza nell'ambito dell'assistenza clienti?Randstad Talent Selection è la divisione di Randstad Italia focalizzata sulla Ricerca & Selezione di profili qualificati e altamente specializzati.Azienda leader nel suo settore ci ha incaricati di ricercare un IMPIEGATO CUSTOMER SERVICE La risorsa dovrà...

  • Customer Service Specialist Veicoli Industriali

    4 giorni fa

    Verona, Italia Hr Change A tempo pieno

    Il nostro cliente è un fornitore leader di servizi di attrezzature specializzato in leasing, noleggio, manutenzione e riparazione di rimorchi e veicoli pesanti, nonché altri servizi a valore aggiunto per i clienti del trasporto e della logística in Europa e ci ha incaricato di selezionare:**un/una impiegato Customer Service Specialist veicoli...

  • Customer Service

    7 mesi fa

    Verona, Italia Quojobis A tempo pieno

    QuoJobis S.p.A - Agenzia per il Lavoro, filiale di Verona - ricerca per importante cliente operante nel settore calzaturiero **CUSTOMER SERVICE INGLESE E SPAGNOLO** La risorsa dovrà essere il principale punto di contatto per le richieste dei clienti risponderà alle esigenze dei Clienti, soddisfacendo ogni necessità informativa gestirà...

  • Customer Service

    7 mesi fa

    Verona, Italia Penta Selezione A tempo pieno

    Penta selezione ricerca, per azienda internazionale leader in biomateriale e dispositivi medici, un: **Customer service** La nuova risorsa, inserita all'interno del dipartimento customer service e rispondendo direttamente al Supply Chain Manager, si occuperà di: - gestire gli ordini del cliente - preparare i documenti della spedizione dell’ordine -...