Guest Assistant

4 settimane fa

Firenze, Italia Lungarno Collection A tempo pieno

Lungarno Collection con piacere condivide l’opportunità per un talentuoso Guest Assistant/Butler di entrare a far parte della squadra del Portrait Firenze. La nostra ricerca si rivolge a professionisti che sappiano essere degli impeccabili “padroni di casa” per offrire un servizio d’eccellenza, combinando spontaneità ed energia.
- L’ospitalità è un’arte e l’ospitalità del Portrait è uno dei suoi capolavori. In una visione innovativa del viaggio, l'Hotel Portrait ha cambiato l’esperienza del lusso. Lusso non come regole stabilite, ma come spontaneità, personalizzazione, libertà su misura. Il Portrait non è un albergo, ma è un luogo di carattere, una collezione di suite di lusso_ _dove i viaggiatori più esigenti vivono ogni giorno un’esperienza esclusiva. Viaggiare è sognare e il Portrait realizza i sogni, avvolgendoli nel fascino irresistibile di Firenze. In un ambiente di squisita personalità, intimo e riservato, troverete quanto cercavate da tempo: una suite costruita intorno a voi, una casa nel cuore della città, un mondo di attenzioni ispirato al vostro stile, perché il vostro soggiorno, in ogni momento, sia il vostro ritratto._
- Portrait Firenze e Portrait Roma sono 2 dei soli 10 hotel in Italia e 26 in Europa ad aver ricevuto questo importante riconoscimento._
- Portrait Roma, Portrait Firenze e Portrait Milano sono parte di The Leading Hotels of the World._

**Requisiti Portrait**:
Energia e grinta, desiderio di far parte di un progetto in modo stabile, amore per la città di Firenze, attitudine al sorriso, perseveranza, eleganza non solo esteriore.

**Responsabilità e mansioni**:

- Collaborare con colleghi dello stesso e di altri dipartimenti: comunicare con il team Lifestyle per la presa in carico e consegna bagagli, con F&B per i servizi in camera. con la governante e la cucina per la comunicazione delle preferenze dell’ospite;
- Coordinare con il Lifestyle team le attività del ricevimento degli ospiti tra cui chiamata e gestione degli arrivi con transfer o taxi al fine di migliorare la qualità del servizio;
- Essere al servizio dell’ospite per qualsiasi necessità o preferenza possa manifestare durante il soggiorno;
- Personalizzare il soggiorno dell’ospite creando un ambiente accogliente. Adottare ottime capacità comunicative unite a doti di gentilezza e cortesia, al fine di far sentire gli ospiti nelle loro case, nel rispetto degli standard aziendali.

**Requisiti**:

- Esperienza maturata nel ruolo
- Conoscenza fluente della lingua inglese, preferibile conoscenza dell’arabo come seconda lingua
- Ottime capacità relazionali
- Problem Solving
- Team working

**Benefit Lungarno Collection**:

- Tariffe Staff dedicate e Family & Friends per i soggiorni presso le strutture della compagnia
- Accesso al Company Store Ferragamo
- Sconto per la SPA e per gli outlet F&B della compagnia
- Piano di welfare AON
- Piano di incentivazione annuale
- Staff celebrations
- Ingresso gratuito al Museo di Salvatore Ferragamo
- Sconti per le tariffe nel circuito LHW e GHA Discovery

Contratto di lavoro: Tempo pieno

Orario:

- Turni

Data di inizio prevista: 15/02/2023

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