Customer Service Consultant

4 mesi fa

Milano, Italia Burberry A tempo pieno

**Customer Service Consultant**:

- Department: CUSTOMER SERVICES- City: Milan- Location: IT**INTRODUCTION**:
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

**JOB PURPOSE**:
Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers.

**RESPONSIBILITIES**:

- Delivering World Class, Luxury Customer Service:

- As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.
- You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
- By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.
- You will use your empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues with specialist after-sales knowledge
- You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
- You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
- Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
- Accurately record customer details using computer based and paper based systems where necessary.
- You will ensure to operate in accordance with Burberry’s approved policies and processes, and in line with Company procedures to minimise loss.
- Carry out any additional duties as directed by the management team.

**PERSONAL PROFILE**:

- Exceptional verbal and written communication skills in English are essential, along with proficiency in one or more of the following languages:

- French
- German
- Spanish
- Portuguese
- Russian
- Mandarin
- A genuine passion for delivering world-class customer service.
- Proven experience in a frontline customer service role, ideally in a Contact Centre environment.
- Strong dedication to providing an outstanding customer experience.
- Collaborative and able to work effectively within a team.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to challenges.
- A true team player with a confident and resilient attitude.
- Highly organized and capable of multitasking in a fast-paced environment.
- Flexibility to work varying shifts as needed.
- Self-motivated and takes initiative in identifying and addressing issues.
- Positive and can-do attitude, consistently aiming to deliver the best results.

**MEASURES OF SUCCESS**:

- Achievement of Service levels and sensational Customer service.
- Achievement of Productivity targets.
- Achievement of Customer Experience target.
- Brand awareness and product expert.

**FOOTER**:
**Job Segment**:Call Center, Consultant, Consulting, Customer Service, Contract

  • Customer Service Consultant

    2 settimane fa

    Milano, Italia Burberry A tempo pieno

    **Customer Service Consultant**:- Department: CUSTOMER SERVICES- City: Milan- Location: IT**INTRODUCTION**:At Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it...

  • Customer Service Consultant

    1 settimana fa

    Milano, Italia Burberry A tempo pieno

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Customer Service Consultant

    6 giorni fa

    Milano, Italia Burberry A tempo pieno

    At Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an environment for...

  • Customer Service Specialist

    4 settimane fa

    Milano, Italia Adecco Italia S.P.A. A tempo pieno

    Adecco Consultant ricerca un/a Customer Service Specialist con ottima conoscenza della lingua francese e inglese per azienda internazionale di abbigliamento tecnico sportivo, in zona Monza Brianza.La risorsa inserita all'interno di un team strutturato si occuperà della gestione dei clienti sul mercato francese.Nello specifico la risorsa dovrà a occuparsi...

  • Addetto/A Al Customer Service

    7 giorni fa

    Milano, Italia Adecco Italia S.P.A. - Consultant A tempo pieno

    ADECCO è alla ricerca di un Addetto/a al Customer Service per un'azienda cliente nel settore dei servizi.Requisiti: - Profili smart - Buone capacità di problem solving - Buone capacità di relazione con gli utenti Responsabilità: - Creazione e stampa dei biglietti - Preparazione e spedizione dei biglietti - Attività di customer care - Ricezione dei...

  • Customer Service – Call Centre

    7 mesi fa

    Milano, Italia Bfv Service Gmbh A tempo pieno

    Customer Service Resume & Selection Criteria WritersIf you are a new Australian, a recent graduate or a professional with years of experience, it has become increasingly difficult to secure a customer service or call centre role. Most advertisements in this field receive scores of applications for the selection panel to wade through. Can you put yourself in...

  • Junior Service Solution Consultant

    3 giorni fa

    Milano, Italia Relex Solutions A tempo pieno

    **About RELEX** RELEX Solutions is a profitable hypergrowth company employing over 1,300 people globally. In times of rapidly changing, fragmented consumer demand, new sales and fulfillment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to...

  • Junior Service Solution Consultant

    17 ore fa

    Milano, Italia Relex Solutions A tempo pieno

    **About RELEX**RELEX Solutions is a profitable hypergrowth company employing over 1,300 people globally.In times of rapidly changing, fragmented consumer demand, new sales and fulfillment channels, and supply chain disruption, RELEX's AI-driven, cloud-based platform helps CPG (Consumer Packaged Goods) brands and retailers move fast and find new ways to meet...

  • Customer Service Expert

    3 settimane fa

    Milano, Lombardia, Italia DKV EURO SERVICE GmbH + Co. KG A tempo pieno

    Customer Service Representative (en) - ItalyYour role at DKV Mobility involves working in a dynamic and agile environment, where you will be part of a leading European B2B platform for on-the-road payment solutions. As a Customer Service Representative, you will provide phone and email support to customers, handle inquiries regarding the use of our dedicated...

  • Customer Service

    4 mesi fa

    Milano, Milano, Provincia di Milano, Italia ManpowerGroup A tempo pieno

    Manpower, divisione Business Professional, ricerca figure di CUSTOMER SERVICE per conto di un prestigioso cliente che opera nel settore della gestione dei servizi di Customer Service (settore moda e lusso) Descrizione e Caratteristiche della Posizione: Il/La candidato/a che desideriamo incontrare è un/una neodiplomato/a o neolaureato/a che conosca...

  • Customer Service

    5 giorni fa

    Milano, Italia MundiMoto Group A tempo pieno

    CUSTOMER SERVICE Sei appassionato di moto e vorresti lavorare ad un progetto emozionante nel settore delle moto? Se hai esperienza come CUSTOMER SERVICE e cerchi un futuro stabile in un ambiente stimolante, questa è la tua opportunità! MundiMoto Group è una startup leader nel mercato dell'acquisto di moto online, sia a livello nazionale si...

  • Customer Service

    2 mesi fa

    Milano, Italia ManpowerGroup A tempo pieno

    Manpower, divisione Business Professional, ricerca figure di CUSTOMER SERVICE per conto di un prestigioso cliente che opera nel settore della gestione dei servizi di Customer Service (settore moda e lusso) Descrizione e Caratteristiche della Posizione: Il/La candidato/a che desideriamo incontrare è un/una neodiplomato/a o neolaureato/a che conosca...

  • Customer Service

    1 mese fa

    Milano, Italia Adh Personal Thüringen A tempo pieno

    Manpower, divisione Business Professional, ricerca figure di CUSTOMER SERVICE per conto di un prestigioso cliente che opera nel settore della gestione dei servizi di Customer Service (settore moda e lusso).Descrizione e Caratteristiche della Posizione:Il/La candidato/a che desideriamo incontrare è un/una neodiplomato/a o neolaureato/a che conosca...

  • Customer Service

    3 mesi fa

    Milano, Italia Manpowergroup A tempo pieno

    Manpower, divisione Business Professional, ricerca figure di CUSTOMER SERVICE per conto di un prestigioso cliente che opera nel settore della gestione dei servizi di Customer Service (settore moda e lusso) Descrizione e Caratteristiche della Posizione: Il/La candidato/a che desideriamo incontrare è un/una neodiplomato/a o neolaureato/a che conosca...

  • Customer Service Expert

    1 mese fa

    Milano, Lombardia, Italia Dkv Euro Service Gmbh + Co. Kg A tempo pieno

    Join DKV Euro Service GmbH + Co. KG as a Customer Service ExpertAre you passionate about delivering exceptional client experiences and working in a dynamic, agile environment? We are seeking a talented Customer Service Expert to join our team!About the Role:The successful candidate will be responsible for providing high-quality assistance to our clients...

  • Back Office

    7 mesi fa

    Milano, Italia MF Consultant A tempo pieno

    **MF Consultant - **società di servizi HR alle aziende. Esperti di Head Hunting & Executive Search; HR Outsourching e Co-Sourcing; Learning & Development e Servizi Welfare. Per un'azienda cliente con sede a Milano, leader nazionale nel settore ingegneristico, progettazione e produzione di dispositivi elettrici ed elettronici ad alta intensità, siamo alla...

  • Customer Service

    1 mese fa

    Milano, Italia Adh Personal Thüringen A tempo pieno

    Manpower, divisione Business Professional, ricerca figure di CUSTOMER SERVICE per conto di un prestigioso cliente che opera nel settore della gestione dei servizi di Customer Service (settore moda e lusso). Descrizione e Caratteristiche della Posizione: Il/La candidato/a che desideriamo incontrare è un/una neodiplomato/a o neolaureato/a che conosca...

  • Customer Service

    3 giorni fa

    Milano, Italia Mundimoto Group A tempo pieno

    CUSTOMER SERVICE Sei appassionato di moto e vorresti lavorare ad un progetto emozionante nel settore delle moto?Se hai esperienza come CUSTOMER SERVICE e cerchi un futuro stabile in un ambiente stimolante, questa è la tua opportunità!MundiMoto Group è una startup leader nel mercato dell'acquisto di moto online, sia a livello nazionale si...

  • Customer Service

    1 mese fa

    Milano, Italia Adh Personal Thüringen A tempo pieno

    Manpower, divisione Business Professional, ricerca figure di CUSTOMER SERVICE per conto di un prestigioso cliente che opera nel settore della gestione dei servizi di Customer Service (settore moda e lusso).Descrizione e Caratteristiche della Posizione:Il/La candidato/a che desideriamo incontrare è un/una neodiplomato/a o neolaureato/a che conosca...

  • Customer Service Junior

    2 giorni fa

    Milano, Italia Adecco Italia S.P.A. A tempo pieno

    Adecco Consultant ricerca, per la sede di Milano di un'azienda nel settore dei dispositivi medicali, una figura diCustomer Service JuniorLa persone verrà inserita con un contratto di sostituzione maternità, con possibilità di stabilizzazione al termine del contratto.Principali responsabilità: Gestione delle richieste dei clienti (telefoniche ed email)...