Head of Retail

**HEAD OF RETAIL**:
**POSITION**:
The **Sales & Marketing Department **of _DHL Express Italy _is looking for a **Head of Retail**. Reporting to the MD Sales & Marketing, who will have the responsibility of executing a successful Retail Strategy at the country level, in terms of Revenue, Footprint, Quality, Service Point and Brand Guidelines across all Walk-Click-Call channels.

**Essential requirements to apply**:

- 10 + years of Sales background
- 5+ years of experiences in a Retail environment
- Solid experience in managing teams
- Good understanding of trade marketing and advertising (online and offline)
- Fluent written and spoken English
- Fluent written and spoken Italian
- Travel time 50%

**Additional requirements: your differential plus****:

- Diploma/University Degree in Marketing/Economics or equivalent
- Strong analytical skills / Data-driven mind-set: Excellent MS Office skills
- Strong Results-orientation
- Excellent leadership capabilities in managing and inspiring people, ability to motivate teams
- Excellent presentation and communication skills
- Interpersonal, networking and influencing skills
- Strategic thinking and foresight
- Ability to work under pressure and Self-Motivated

**KEY TASKS**:
**Drive revenue growth and executing a consistent retail walk-click-call strategy across the country**:

- Lead the Commercial Retail Strategy
- Make sure all flagships personnel are well trained and implement, with training department
- Manage Flagships and Retail P&L
- Manage promotional budget
- Align Retail Commercial strategy with the overall Sales & Marketing approach
- Execute trade-marketing guidelines and ensure all marketing materials align to the guidelines.
- Implement the mono brand strategy.
- Define and manage promotions according with central guidelines, working with all stakeholders involved.
- Exploit all opportunities arising from DHL promotions to boost volumes and attract new customers.

**Design and drive the retail footprint**:

- Make sure the country has the right size of retail footprint, according to the Retail roadmap
- Identify, Manage and further develop the retail service points and retail business setting up partnerships with local chains.
- Implement a standardized partner remuneration model.
- Make sure the Online Digital Retail Presence is in line with Regional strategy
- Make sure the locker strategy is in line with the Retail one

**Develops the framework, methodology and tools**:

- Involving other functional heads such as Customer Service, Operations and IT to ensure that all teams contribute to provide Service Points and Customers a smooth experience in dealing with DHL Express, across all touchpoints.
- Assure the country is well covered by Service Point based on market potential
- Conduct regular visits to Service Point to ensure compliance in all aspects.
- Make sure retail policies, procedures and roadmaps are in line with the regional one.
- Ensuring an appropriate retail support structure in countries.

**People Management**:

- Manage and coordinate the activities, establishing intervention priorities, defining the methods and timing of work plans and ensuring their constant monitoring.
- Motivate and promote professional growth, development and motivation of team members through coaching and feedback.
- Promote team culture.
- Stimulates and promotes cooperation with other internal stakeholders
- Ensure appropriate talent selection, organization and leadership for major areas of team organization.

**WHAT’S NEXT?**:

- If your CV has been shortlisted you will receive an invitation to conduct a video interview and than our HR Team will contact you to provide further details.

**MORE INFORMATION**:

- **Working time**:Full-time
- **Report to**:MD Sales & Marketing
- **Contract type**: Permanent Contract
- **Salary package**: Commensurate with previous experience***

**_CONNECTING PEOPLE. IMPROVING LIVES_