Key Account Manager
3 settimane fa
Employment Type:
Employee
Contract Type:
Permanent
About Us
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.
We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.
Sales: Hospitality
Hotels are at the forefront in a world where digital and physical experiences are coming together. Planet is excited about helping hotels help their staff and customers towards frictionless processes and experiences, with payment right in the middle.
With the acquisition of Protel PMS, Hoist groups as well as Avantio, we are just getting started to provide a real feel good, connected experience at world's most well-known hotels. Are you excited to change the world of Hospitality, join our team
Role Overview
We are looking for you to join us as Key Account Manager for our National and International Key Accounts:
You are responsible for establishing an intensive relationship with our key retailers. You are interested in the payment industry and in new developments in connected commerce. You develop effective customer strategies and ensure that our customers know, understand and derive maximum benefit from our large product portfolio.
The role is based in the southwest of Germany and you would be expected to be out in the field as well. You will report to the Director Account Management.
What you will do
Client Relationship Building
- Visit our key accounts in Italy and ensure they have excellent knowledge of our business and service
- Understand merchants' business needs and drive growth through cross-selling and upselling
- Maintain close relationships with local contacts to drive local expansion opportunities
- Monitor service delivery to ensure customer satisfaction
- Make sure all Sales activities are clearly reported, documented, and shared internally
- Scout for new businesses whilst creating and maintaining productive partnerships
Ongoing sales activities
- Renegotiate agreements with existing customers and win business with new locations
- Analyze portfolio trends, diagnose the root cause of performance, and create actionable plans for operational improvements
Account Strategy & Planning
- Built and execute strategic account plans to drive growth
- Produce and distribute statistics and information to Head Offices and accounts in your region
- Input into the development of global account strategy by providing local insights and nuances
Who you are
- Be a self-starter and be able to work as part of a team
- High level of self-motivation
- An outstanding sales track record and ability to convince, sell and close additional services and products within an existing client portfolio
- Be confident and successful during calls and visits
- Be a relationship builder with strong service attitude
- Very good presentation skills, expressive
- You are very familiar with the area and its surroundings
- You love networking and willing to travel at a minimum of 50% of its working time
Flexible Working
At Planet we love to see faces in the office but understand some of life’s competing priorities; and that’s why Planet’s flexible working policy means employees have the autonomy to manage their working time to welcome flexibility in juggling their work/life balance. We are all about the quality of work being delivered on time, not the quantity, so how you get there is up to you (and your manager).
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
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