Payment Operations Specialist

3 settimane fa

Milano, Italia Bitpanda Pro A tempo pieno

Bitpanda Pro is a leading #crypto exchange in Europe, we are highly regulated and run a crypto exchange with an ambitious and exciting product growth strategy to launch the first EU regulated derivatives exchange for both professional and non-professional investors

**Your mission**
As a Payment Operations Specialist, you will lead our operations facilitating fiat and crypto payments and associated risk investigations.

**What you'll do**
- Create and execute processes for both fiat and crypto payments on the platform, assisting with any payments which fail straight-through-processing
- Monitor banking, credit card and crypto transactions in order to detect suspicious behaviours of business and institutional clients
- Take ownership of Risk or Fraud investigations for payment transactions that require in-depth analysis
- Escalate Risk or Fraud investigations to compliance for payment transactions where necessary
- Monitor our system in order to raise operational issues
- Provide input and feedback towards system and processes improvements
- Grant operational internal & external support

**Who are you**
- At least 3 years of experience working for a fintech company in payments or risk department positions
- Knowledge of Risk/Fraud prevention as well as Payment schemes
- Strong data analysis skills. Proficiency in MS Excel and BI-Tools is a big plus
- Good understanding of cryptocurrencies and blockchain technology (previous professional experience in the area is a strong plus)
- Great team player, able to work in a pressurised and changing environment
- High level of flexibility in order to ensure operational continuity
- Willingness to work in weekly rotating shifts (regular hours & afternoon shift)

**Additional Information**
- We are not able to provide visa sponsorship for this position

**Benefits**
- We are flexible and support a hybrid working environment, expecting at least 3 days in the office a week
- A competitive salary and attractive equity plan
- Occasional company-wide and team events - both in-person and virtually
- Exclusive premiums when trading on Bitpanda Pro
- Sustainable merch to keep you swagged out and living the brand

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