Digital Expert

7 mesi fa

Roma, Italia Worldline A tempo pieno

**Digital Expert & Functional Analyst for Top Clients - Payment Industry**

[Rome/Milano]

**This is Worldline.**

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

**The Opportunity**

As a **Functional Analyst and Digital Expert**, you will join our dynamic and dedicated Payments Acceptance Management team in Rome or Milan. You will be responsible for providing end-to-end support to our **top clients** by gathering their requirements and coordinating internal activities for the implementation of solutions and services. You will serve as the main point of contact for a customer cluster consisting of large corporates and top clients, with the primary goal of understanding the available solutions, including technically. Additionally, you will have the ability to act as a project manager for special activities focused on developing new products and services for the customers.

**Day-to-Day Responsibilities
- Provide end-to-end support for top customers by collecting needs
- Gather business goals through engaging with clients. Elicit requirements to structurally translate client needs to technical teams
- Collect and understand the business requirements and translate those into functional requirements
- Coordinate internal activities necessary for the implementation of solutions and services
- Act as a project manager for activities aimed at developing new products and services
- Manage expenses and deliveries related to customer support activities
- Utilize project management techniques to successfully manage customer support and project activities
- Effectively bridge technical and business aspects of the role, providing support both to the sales team and technical team

**Who Are We Looking For**

We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

- Degree in Information Management, Economics, Computer Science, Information Technology, Business or related area
- 3 to 5+ years of relevant experience as Functional Analyst or PM in the Payment Industry
- You have experience in Customer Support activities, preferably with large clients
- You have knowledge of EMV protocol, International and domestic Scheme regulation
- You have technical knowledge of POS terminals and card-based payment systems as well as Terminal Management System.
- Basic knowledge of e-commerce systems, CMS, plug-ins and Digital payments based on wallet
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- You are fluent both Italian and English to liaise with our international clients

**Perks & Benefits**

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Enjoy wide range of benefits: medical insurance, pension found, tickets restaurant, company bonus.
- Enjoy remote work (50%).
- Enjoy wide range of training through our eLearning platforms (Linkedin Learning, Percipio, Speex, Cross Knowledge).

**Shape the evolution.**

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

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