Customer Services and Parts CRM Specialist

4 mesi fa


Roma, Italia Daimler Truck Italia S.r.l. A tempo pieno

Tasks

Daimler Truck Italia è alla ricerca di un/a Customer Services and Parts CRM Specialist, che assicuri la soddisfazione del Cliente Finale di Officina, monitorando i tempi di fornitura dei ricambi richiesti dalla Rete di assistenza autorizzata Mercedes-Benz Trucks e Fuso, intervenendo prontamente per risolvere problemi di temporanea indisponibilità o richiesta di supporto da parte della rete in merito ai ricambi da ordinare.

Insieme al CRM Supervisor contribuirà alla massima soddisfazione della clientela ed allo sviluppo del Business After-Sales.

ATTIVITÀ PRINCIPALI:

- Assicurare il reperimento dei ricambi non disponibili con un approccio proattivo volto alla risoluzione delle problematiche del cliente.
- Attivare, in modalità Wholesale to Wholesale o Dealer to Dealer, la ricerca di ricambi presso i mercati europei o presso la rete di assistenza autorizzata nazionale, qualora questi ricambi non fossero temporaneamente disponibili presso il magazzino del centro logistico italiano.
- Assicurare il pronto invio e sollecito di ricambi urgenti dal magazzino centrale alla rete di assistenza autorizzata nazionale attraverso i Tool CRM di Daimler Truck.
- Supportare il Team del Customer Service nella risoluzione delle problematiche cliente relative alla indisponibilità di ricambi

REQUISITI RICHIESTI:

- Laurea o diploma;
- Ottima conoscenza della lingua inglese, sia scritta che parlata;
- Costituirà titolo preferenziale la conoscenza della lingua tedesca;
- Ottima conoscenza del pacchetto MS Office.

Completano il profilo:

- Orientamento al cliente;
- Orientamento al risultato;
- Flessibilità operativa;
- Capacità di lavorare in team;
- Rapidità di esecuzione.Our company culture
- Job number:

- J000398272- Publication period:

- 09/09/2024 - 10/31/2024- Location:

- Rom- Organization:

- Daimler Truck Italia S.r.l.- Job Category:

- Supply Chain Management- To Location: Rom, Daimler Truck Financial Services Italia s.p.A



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