Front Office Manager

3 settimane fa

Milano, Italia Leonardo Milan City Center A tempo pieno

**About us**:
Leonardo Hotels is well positioned for the future as a long-term secure employer and is looking for personalities

We live our motto **BE YOURSELF**. Conformity, strict regulations and rigid rules have long been history with us. What counts for us is your personality. Nobody has to hide or change for us - just be who you are.

In our colourful and somewhat crazy team - the **Leonardo Family** - your motivation, your opinion and your ideas are in demand.

**What we offer**:

- Permanent employment contract
- Support in reconciling work and family life
- Europe-wide employee app "LEAPP"
- Discounts on accommodation and in the restaurants of the Fattal Hotel Group
- Training and development programmes at our Leonardo Academy
- Team events

**Your Main Duties**:

- Being responsible for the whole Front Office Team and leading by example
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
- Handling customer complaints and special requests
- Managing and motivating Front Office team in order to provide high quality services for guests
- Playing a key role in training and developing the team, and troubleshooting emergencies
- Carrying out, reviewing and updating where appropriate, all Reception and Night procedures
- Planning shifts and holiday for employees and trainees
- Ensuring that the team performs all guest accounting functions according to the hotels policies and procedures and adheres to the company’s credit policy
- Control of cash management and accounting
- Control of reservations
- Being a point of contact between different departments
- Conveying the hotel's image
- Carrying out duty manager responsibilities in order to support the hotel’s business needs
- Openly communicating with staff ensuring regular briefings occur and all relevant information is passed on
- Order and purchase of departmental supplies, carrying out monthly stock takes and act on any discrepancies
- Liaise with the GM to review guest feedback and respond accordingly as necessary

**Your Profile**:

- **BE YOURSELF** - Be authentic and yourself
- Successfully completed vocational training in the hotel industry or comparable qualification
- Proven work experience as a Front Office Manager in a 4* hotel environment
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in Italian and English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities, stress resistant
- Good knowledge of the main IT systems and booking systems (OTA)
- Problem-solving skills
- Flexible and adaptable, with ability to stay calm under pressure, adapting your approach to complete routine and non routine tasks
- Passionate about the Hotel Industry

**Your Contact Person**:
**Federica Finotti**

HR Assistant

Leonardo Milan City Center

Via Messina 10

20154 Milano

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