Aftermarket Technical Support

2 mesi fa

Torino, Italia MultiAir Italia S.r.l A tempo pieno

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**Mission**
- provide after-sales technical assistance to customers and TACs.
- manage requests for technical support and evaluation of warranties received from the dealer network;
This position reports to the BLM CTS and works closely with the machine sales team and manufacturing companies.

**Job description**:

- Provide remote technical support and organize training courses for Official Dealers in relation to specific products
- Constantly check the BCE bulletins and the technical documentation relating to the products part of our portfolio
- Manage requests for technical support, certifications and documentation advanced by customers through dedicated tools
- Keep customers updated on required actions, related to Priority I and II ECBs
- Manage warranty claims, following the entire approval/rejection cycle, checking invoices and reporting to the Product Company through dedicated tools
- Report any technical problems to the manufacturer
- Maintain a constant relationship with the Product Companies and in particular with the technical support
- Support colleagues when possible in relation to the area of expertise
- Occasional travel to customer sites and workshops/offices
- What we expect from you:_

**Required skills**
- Practical knowledge of computer software (Word, Excel, PowerPoint ), etc;
- Experience in maintenance services and technical support;
- Knowledge of PLC and Inverter is a plus
- Good knowledge of the English language;
- Good autonomy skills;
- Team working;
- Customer orientation;
- Good verbal and written communication skills;
- Good analytical skills, problem solving and attention to detail;
- Flexibility and adaptability.
- What you can expect from us:_
- A friendly, family-like atmosphere
- Plenty of opportuniti es to grow and develop
- A culture known for respectf ul interacti on, ethical behavior, and integrity
- Access to global job opportuniti es, as part of the Atlas Copco Group

Multi air Internati onal is a customer center based in Robassomero (TO) belonging to Compressor Technique Business Area of AtlasCopco Group. It is a 100% indirect business company serving many brands and dealers worldwide. Yearly turnover is roughly 50million Euros with 20% coming from aftermarket business.

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology andgreat ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us
you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Homeof Industrial Ideas.

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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