Head of Customer Operations

3 settimane fa


Torino, Italia AIMS A tempo pieno

Per nostro cliente, tech company leader nel mercato delle soluzioni digitali per la gestione del business di imprese e professionisti, ricerchiamo un/una:
**HEAD OF CUSTOMER OPERATIONS**:
**Main responsibilities**:
La risorsa, inserita all’interno della BU dedicata alla vendita e installazione di soluzioni HR per il mercato delle aziende, presidierà l’intero processo di vendita e installazione software/ hardware.

Nello specifico, coordinerà 40 risorse distribuite tra il team di Customer Support, Product Management, Delivery e Competence Center.

**Principali Responsabilità**
- Supervisionare e gestire i team, garantendo l'efficienza e l'efficacia delle attività quotidiane;
- Collaborare con altri dipartimenti per sviluppare e implementare strategie operative per migliorare l'esperienza complessiva del cliente;
- Monitorare costantemente i livelli di servizio e la soddisfazione del cliente, implementando miglioramenti ove necessario.
- Laurea in Economia/Ingegneria gestionale o simili;
- Esperienza pregressa in ruoli di coordinamento di team maturata in società di vendita e installazione software/hardware oppure telco;
- Capacità di gestire un P&L;
- Pensiero strategico;
- Eccellenti capacità comunicative e relazionali;
- Orientamento ai risultati e capacità di problem solving.

**Location**:
Torino (disponibilità a trasferte), possibilità di smartworking.


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