Contract Service Manager

3 settimane fa


Lonate Pozzolo, Italia fives A tempo pieno

Directly reporting to the Service BU Leader, he/she will be in charge to manage service contracts, including PMI, preventive maintenance, call-out, help-desk and audits, for a Key Client.

At the same time, he/she will evaluate technical feasibility for possible retrofit for improvements/evolutions at customer sites.

He/she will responsible to:

- achieve Customer satisfaction keeping high service quality
- respect of contract budget
- perform risk analysis, planning, supervision and follow up of the Service Contracts
- perform cost efficiency
- evaluate customer needs for optimization and evolutions

The Contract Service Manager will:

- manage independently customer relation, updating and reporting status of activities and contract change requests
- work closely to the customer to define strategies for service business development
- support technical and commercial aspects
- evaluate and collect customer satisfaction

Desired skills:

- 2- 4 years of professional experience preferably within automation
- Automation Technical background
- experience in contract/project management
- good commercial and negotiation skills
- high commitment towards customers
- excellent organizational skills and ability to manage multiple projects with shifting deadlines
- good knowledge of English, French is an asset
- willingness to travel



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