Bar Supervisor

3 giorni fa

Lazio, Italia Confidenziale A tempo pieno

Reporting to the Bar & Restaurant Manager, the Bar Supervisor will be part of the F&B team, proud to engage our guests and to create exquisite moments in the unique atmosphere at our LUMEN Cocktails & Cuisine and at the Lumen Garden, a real urban oasis in the city center.YOUR CHALLENGEAs a Bar Supervisor, you are the focal point for guests at Lumen Bar and a charismatic model for your colleagues. Thanks to your positive vibes in sharing beverage advices and engaging attitude, our hots can enjoy unique experiences in our outlets.TASKS AND RESPONSABILITIES:

- Represent and be the face of the hotel/bar to all guests.Greet guests and present menu.Interacting with guests with exceptional interpersonal and communication skills.Create classics and innovative drinks exceeding guests’ needs and expectations.Assess guests’ needs and preferences and make recommendations.Make recommendations and answer all related inquiries.Record drink orders accurately into Micros Record wastages.Prepare and serve drinks in accordance with standard recipes.Peel, slice and pit fruit for garnishing drinks.Mix and garnish cocktails according to standard specs.Restock and replenish bar inventory and supplies.Serve snacks to guests seated at the bar.Up-sell drink and food to guests.Respond promptly to requests from guests in a polite and professional way.Attempt to limit problems related to guests excessive drinking by following established procedures.Process transactions usingthe POS system.Prepare checks for guests or open tabs.Process guests payments, or take tabs by using CC or room number.Arrange glasses and bottles into attractive and functional displays.Ensure clean glasses, bar equipment and working areas.Comply with all health, safety and hygiene standards and policies.Balance the cash register at the start and close of each shift.Order and restock bar inventory (Requisitions, fruit orders...)-Create drinks recipes Stay guests focused and provide excellent guests experience-Help others when required.Maintain confidentiality of proprietary information; protect company assets.Support all co-workers and treat them with dignity and respect.Comply with quality assurance expectations and standards.Maintain bars as clean as possible and use quiet times to clean, tidy up
COMPETENCIES AND SKILLS:

- Possess a good command of English and Italian.Great storytelling skills.An excellent verbal manner and proven customer service skills.Good knowledge or experience of the hospitality industry.Good organization skills with an attention to detail.A team Player with flexible & positive attitude.Good leadership and training experience.Passion for the hospitality industry.Able to work in a fast paced environment & remain calm under pressure.Be able to demonstrate experience in complaint handling.Eye for detail and own initiative.Positive, engaging personality and professional appearence-Strong task and time management abilities.Availability to work late nights, weekends and bank holiday as we operate 365 days a year.

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