Lavori attuali relativi a Technical Application Scientist 1 - Milano - Illumina
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Technical Application Scientist
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Application Support Scientist
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Milano, Lombardia, Italia Illumina A tempo pienoImpactful Role in Genomic TechnologyAt Illumina, our mission is to broaden access to genomic technology, striving for health equity on a global scale. Your contributions could lead to groundbreaking discoveries that enhance human health through early disease detection and innovative treatment options.Position OverviewAs a Technical Application Scientist 1,...
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Milano, Italia Thermo Fisher Scientific A tempo pieno**Work Schedule** Other **Environmental Conditions** Office **Technical Application Scientist II,** Chemistry, Italian and English** speaker** **About us**: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving complex...
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Milano, Italia Thermo Fisher Scientific A tempo pieno**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Technical Application Scientist II,** Chemistry, French and English** speaker** **About us**: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving...
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Technical Application Scientist
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Technical Application Scientist II
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Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pieno{"title": "Technical Applications Scientist II", "subtitle": "Clinical Sequencing", "content": "At Thermo Fisher Scientific, we are seeking a highly skilled Technical Applications Scientist II to join our Life Sciences Solutions Group. As a key member of our team, you will provide pre- and post-sales technical support for our sequencing portfolio,...
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Milano, Lombardia, Italia Illumina A tempo pienoImpactful Role in Genomic TechnologyAt Illumina, our mission is to enhance access to genomic technology, aiming for health equity on a global scale. The work you do here can lead to significant advancements in human health through early disease detection and innovative treatment options.Position OverviewAs a Technical Application Scientist 1, you will serve...
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Application Support Scientist
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Milano, Lombardia, Italia Illumina A tempo pienoImpactful Role in Genomic TechnologyAt Illumina, our mission is to enhance access to genomic technology, aiming for health equity on a global scale. The work you do here can lead to significant advancements in human health through early disease detection and innovative treatment options.Position OverviewAs a Technical Application Scientist 1, you will serve...
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Technical Application Scientist Ii, Clinical Ngs
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Technical Application Scientist Ii, Clinical Ngs
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Milano, Italia Thermo Fisher Scientific A tempo pienoWork Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion.Our Mission is to enable our customers to make the world healthier, cleaner and safer.And with over $1 billion invested annually in RD, we empower our teams to put...
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Technical Application Scientist Ii, Clinical Ngs
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Milano, Italia Thermo Fisher Scientific A tempo pienoWork Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put...
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Technical Application Scientist II, Clinical NGS Specialist
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Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pienoJob SummaryWe are seeking a highly skilled Technical Application Scientist II to join our team at Thermo Fisher Scientific. As a key member of our Life Sciences Solutions Group, you will provide technical support for our sequencing portfolio, particularly Ion Torrent Next Generation Sequencing instrumentation and Oncomine and AmpliSeq applications, software,...
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Technical Application Scientist Ii, Clinical Ngs
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Milano, Italia Thermo Fisher Scientific A tempo pienoWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into...
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Technical Application Scientist 2
2 settimane fa
Milano, Italia Illumina A tempo pienoWhat if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and...
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Technical Application Scientist 2
1 settimana fa
Milano, Italia Illumina A tempo pienoWhat if the work you did every day could impact the lives of people you know?Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and...
Technical Application Scientist 1
4 mesi fa
What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Technical Application Scientist 1 - Milan
Closing Date: 7th July 2024 - 5pm CET
Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more
Why you
You will have a keen interest and experience in supporting customers and providing the best levels of technical customer care possible. You will have excellent analytical, problem-solving and interpersonal skills as well as the ability to communicate technical information effectively to your customers.
Responsibilities will include
- Works on complex problems where analysis of situations requires review of a variety of factors or involvement of field staff
- Research, and provide resolution on routine and complex issues
- Can identify topics or needs for customers and peers. Can create or present materials E.g. webinars, etc.
- Demonstrates clear and concise communications and can interact with a diverse population of internal and external contacts.
- Able to troubleshoot complex technical inquiries and document complaints and inquiries in a compliant manner with mínimal assistance.
- Understanding of technical issues in specific area(s) to answer complex problems and questions
- Ability to develop and maintain networks with key internal teams (Research and Development, Product Support, Software Development, Operations) when necessary
- Partner with cross functional teams for resolution of escalated customer complaints
- Take ownership of key accounts in the region as TAS representative
- Participate in core product sustaining and development teams.
- Consistently achieves department metrics and can clearly teach process to others when appropriate
- Determines methods and procedures on new assignments and may coordinate activities of other personnel
- Contributes to technical growth of colleagues in specialty
- Independently converts organizational goals to specific individual goals.
- Is self-motivated and proactive, with strong analytical and problem-solving skills.
- Participates in ongoing training
Preferred background, skills and experience:
- Language: Italia and English (Spanish is a plus)
- Some experience in call center/technical support position/customer service position
- Practical Sequencing experience/knowledge of Illumina NGS platforms and tools required.
- Familiarity with SalesForce, or other CRM, familiar with live logging, tasking, and escalation procedures.
- Outstanding written and verbal communication and training skills a MUST
- Willing to travel up to 10%
What Can You Expect
Our team members are bright, energetic and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.
INDEUR
LI-EMEA
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
