Customer Service Associate Emerging Markets

2 mesi fa

Modena, Italia Champion EMEA A tempo pieno

Based in our headquarter office in Carpi, Modena (Italy), we are looking for a motivated and energetic individual to join our International Business Management Team. The **Customer Service** **Emerging Markets **(Eastern Europe, MEA, Mexico, and China)** **position is accountable for the operational management of the related area customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.

**CORE RESPONSIBILITIES**

The person will be responsible for:

- Managing customer service activities on a daily basis, following the customers/agents from the order placement until the shipment of the goods, working across the sales force and the internal departments involved (purchasing, admin, logistics)
- Order placement during the Sales campaign period and refill/stock orders throughout the season;
- Follow up of the goods arrivals and assignment and handling of shipments;
- Follow up to solve potential problems related with shipments (returns, missing items, delays etc.);
- Daily communication with the sales force, agents and customers of the region;
- Management and checking of export documents;
- Follow up with the special instructions for each client;

**SKILLS and ATTITUDES**
- He/she has gained a Economics or Languages Degree.
- English Proficient level;
- Any other language skill (French, German or Spanish) is considered as a plus;
- Knowledge of Export practices is considered as a plus;
- Advanced knowledge of SAP and other IT skills (Excel, powerpoint );
- Strong collaboration spirit, multitasking approach and teamwork attitude;
- Eager to learn and being challenged every day;
- Has sense of urgency to provide solutions and address issues;
- Feel at ease working in a high - pressure environment;
- Well organized person.
- In Champion we believe that with success comes opportunity. Because everyone is respected and included, we provide opportunities for all associates to learn, grow and reach their full potential. Become a Champion and let's work together for our success._

BeYourOwnChampion

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