Europe Retail Training Manager

5 mesi fa

Milano, Italia Diesel A tempo pieno

**Europe Retail Training Manager**:
Diesel is a globally renowned lifestyle brand that stands for passion, individuality, and self-expression. With a rich heritage rooted in denim innovation and contemporary fashion, Diesel has become synonymous with cutting-edge style and quality craftsmanship. As we continue to expand our retail presence worldwide, we are seeking a dynamic and experienced individual to join our team as the Head of Global Retail Trainer.

**KEY JOB RESPONSIBILITIES**
- Support Global retail Training Team in Global Training strategy and governance definition, by his/her deep knowledge of the European market and store network
- Own the execute of the global retail training strategy within the European region, ensuring alignment with Diesel's brand values and business objectives while accommodating regional needs.
- Collaborate with HQ and regional stakeholders to develop and implement training programs
- Own the definition, execution, and maintenance of the European Training Calendar, ensuring timely and efficient delivery of training initiatives.
- Coordinate with the global training team to cascade and execute Diesel's global retail training governance, ensuring clear ownership, roles, and responsibilities across all stakeholders.
- Collaborate closely with cross-functional teams at Regional level, including retail operations, human resources, and merchandising, to identify training needs and opportunities for improvement within the European region.
- Collaborate with Global Training team in creating engaging and interactive training materials, including presentations, e-learning modules, and training manuals, utilizing multimedia and innovative instructional techniques.
- Provide ongoing support and coaching to Europe retail trainers and store managers, fostering a culture of learning and development within the region Europe.
- Conduct regular training sessions, workshops, and seminars for retail staff in the European region, both in-person and virtually, to ensure consistent delivery of brand messaging, product knowledge, and sales techniques.
- He/she should be confident to deliver training covering five main training areas:

- Product knowledge and storytelling
- Soft skills and customer experience elevation
- Operational excellence
- Talent development - in partnership with HR Team (Global and Regional)
- Store staff onboarding programs - in partnership with HR Team (Global and Regional)
- Evaluate the effectiveness of training initiatives through feedback mechanisms, performance metrics, and assessments, and collaborate with HQ to make data-driven recommendations for enhancements.
- Provides constantly feedbacks from the field to the HQ to optimize training effectiveness with a continuous improvement mindset
- Is constantly informed about sell out performances, and together with other teams, is proactive in defining fast reaction to support business needs.
- Foster a culture of learning and excellence within the retail organization, promoting continuous development and career growth opportunities for employees.
- Stay abreast of industry trends, best practices, and emerging technologies in retail training and incorporate relevant insights into training programs tailored to the European market.
- Serve as a brand ambassador for Diesel, promoting its values and mission both internally and externally within the European region.

**PROFILE**
- **Academic**
- Bachelor's degree in Business Administration, Human Resources, Education, Psychology, or a related field; Master's degree may be a plus
- International exposure may be a plus
- **Previous work experience**
- At least 5 years of experience in a similar managerial role in a well structured retail company and/or in a field training role
- Previous experience in store is considered highly relevant
- Previous exposure to luxury retail will be considered a plus, preferably fashion or lifestyle
- Proven track record of designing and delivering effective training programs, with a focus on retail sales, customer service, and product knowledge
- Demonstrated experience in Project Management, proven ability to design and execute plans coordinating various stakeholders across geographies and departments
- **Professional expertise**
- Strong knowledge of front and back of house store dynamics and activities is beneficial
- Proficiency in instructional design methodologies, learning management systems (LMS)
- Digital mindset and skills in digital learning - knowledge of the main learning tools (including multimedia authoring tools) available by the market
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Proven analytical skills, confidence in reading main Retail performance metrics
- **Soft skills**
- Demonstrated ability to work collaboratively in a fast-paced, matrixed environment, balancing competing priorities and deadlines.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneousl

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