Supervisor, Customer Service

2 settimane fa

Ferentino, Italia Thermo Fisher Scientific A tempo pieno

We require a highly motivated Client Service Supervisor to lead an established customer service team, that will lead to future progression opportunities.

The resource will work within our Ferentino manufacturing site, that supply into a large client base for both established world Drug Companies and newly established ones.

Main responsibilities:

- Effectively manage the prioritization of the Client Service Specialist
- Motivates and engages the team to consistently deliver excellent customer experiences
- Liaison within all areas of supply team and other principal department (Business, Finance, Quality, Warehouse) to ensure customer timeframes are met; leading all aspects of the customer order/experience process; order processing; supporting the team for the organization of shipments; supporting in the stock reporting; responding to changes to orders and client enquiries; communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits;
- Liaise with Customer Client Manager and Supply Chain Director to improve overall customer service satisfaction.

**Requirements**:

- At least 5 years of experience in a customer service role, preferred experiences in the pharmaceutical industry
- Understanding of customer expectations and looks to exceed expectations every time through great teamwork and an environment of continuous improvement
- Proficiency in English
- Ability to work driving changes and engage the team members
- Proven ability to bring effective relationship with customers and internal stakeholders.

  • Supervisor, Qc Sampling

    2 settimane fa

    Ferentino, Italia Thermo Fisher Scientific A tempo pieno

    At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19...

  • Team Leader, QC PDS AD

    Trovato in: beBee S IT - 4 settimane fa

    Ferentino, Italia Thermo Fisher Scientific A tempo pieno

    Job DescriptionWhen you’re part of Thermo Fisher Scientific, you’ll have the chance to actively performs significant and important work, like helping customers in finding innovative life-saving treatments for severe diseases, protecting the environment or making sure our food is safe. Your work will have real-world implication and impact, and...

  • Project Manager

    Trovato in: Talent IT C2 - 2 settimane fa

    Ferentino, Italia Thermo Fisher Scientific A tempo pieno

    Location/Division Specific Information Ferentino, Italy PURPOSE OF THE POSITION/RESPONSIBILITY: Be responsible and accountable for PDS projects in respect to PDS Project Management Supervisor. Meet customer and business expectations by bringing multiple projects to completion according to agreed timelines and financial planning. ASSIGNMENTS,...

  • Project Manager

    Trovato in: beBee S IT - 4 giorni fa

    Ferentino, Italia Thermo Fisher Scientific A tempo pieno

    Job DescriptionLocation/Division Specific InformationFerentino, ItalyPURPOSE OF THE POSITION/RESPONSIBILITY: Be responsible and accountable for PDS projects in respect to PDS Project Management Supervisor.Meet customer and business expectations by bringing multiple projects to completion according to agreed timelines and financial planning.ASSIGNMENTS,...

  • Project Manager

    Trovato in: Talent IT C2 - 7 giorni fa

    Ferentino, Italia Thermo Fisher Scientific A tempo pieno

    Job DescriptionLocation/Division Specific InformationFerentino, ItalyPURPOSE OF THE POSITION/RESPONSIBILITY: Be responsible and accountable for PDS projects in respect to PDS Project Management Supervisor.Meet customer and business expectations by bringing multiple projects to completion according to agreed timelines and financial planning.ASSIGNMENTS,...

  • Process & Cleaning Validation Specialist II

    Trovato in: beBee jobs IT - 2 settimane fa

    Ferentino, Lazio, Italia Thermo Fisher Scientific A tempo pieno

    Job DescriptionEvaluate manufacturing process documents or equipment cleaning procedures that must be subjected to validation, in order to acquire information for the definition of the protocols and the execution of the process ( both for product manufacturing and aseptic filling (Media fill)) and the cleaning validation of the procedures. Ensure periodic...

  • Process & Cleaning Validation Specialist II

    Trovato in: beBee S IT - 2 settimane fa

    Ferentino, Italia Thermo Fisher Scientific A tempo pieno

    Job DescriptionEvaluate manufacturing process documents or equipment cleaning procedures that must be subjected to validation, in order to acquire information for the definition of the protocols and the execution of the process ( both for product manufacturing and aseptic filling (Media fill)) and the cleaning validation of the procedures. Ensure periodic...