Junior Telecom Implementation Specialist

4 settimane fa

Roma, Italia DocPlanner A tempo pieno

**MioDottore** belongs to the **Docplanner Group**. We want patients to find the perfect doctor and book an appointment in the most easy way. The patient journey should be enjoyable, and that's why we are always next to them: to help them find the best possible care. Anytime, anywhere.

We also help doctors to better manage their practice and build their online reputation. With our integrated end-to-end solution, doctors are able not only to improve their online presence, but also to devote their time to what really matters: their patients.

We served more than 60 million patients last month and made over 5,8 million appointments with doctors. That makes us a market leader in 13 countries.

We believe in humility, radical honesty and results, not excuses.

We believe that if your passions and talents match the job, magic happens. Almost 1500 of our team members make magic happen every day.

"People are not the most important asset. The right people are." As Jim Collins put it. We believe in that.

**What you will do**:

- Managing technical implementation of Dp Phone solution with our customers eg. VoIP and PBX configuration
- Identify the best technical solution and advise customers according to their needs (Web phone, VOIP...)
- Support customers with the configuration of their VoIP terminals and PBXs
- Actively participate in online customer meetings with Customer Success and Sales Teams
- Provide reactive technical support to customers
- Transfer technical expertise to our Customer Success and Sales teams
- Maintain a close working relationship with the business and product Teams
- Build a knowledge base (manual) to solve the most common errors and recurring issues

**Requirements**:
**Requirements**:

- 1 year of proven track record implementing VOIP telecommunication solutions
- Prior experience in tech support, desktop support, or a similar role.
- Prior experience in telco industry (VoIP, SIP Protocol knowledge, Headsets, Accessories)
- Ideally experience in support/implementation software/SaaS solution
- Experience working collaboratively with multiple teams (e.g. customer support, sales, product)
- Strong troubleshooting and critical thinking skills and/or willingness to learn
- English Language: fluent in reading, writing and speaking.

**Soft Skills**:

- Passion for technology, problem solving, customer supportability and being part of a fast-growing team
- Technical Leadership - handle technically challenging and sensitive customer situations
- Strong communications skills - excellent spoken and written Italian and English communication skills and the ability to present complex technical issues clearly and concisely to a non-expert audience
- Ability to have effective communication with various stakeholders within and outside of Doctoralia
- Demonstrate ability to recover from dissatisfactory customer situations in collaboration team manager
- Empathy - Ability to understand the customers best interests in terms of impact and sentiment
- Aptitude to discover, recognize and assess alternate solutions to a problem
- Proactivity and facility to deal with ambiguity
- Attention to detail

**Benefits**
- A target-based bonus, calculated on the salary and the % of goals achievement
- An attractive stock option plan
- An international environment and, as a consequence, the chance to work with other smart CX specialists from our offices in Warsaw, Barcelona, Istanbul, Curitiba (Brazil) and Mexico City
- Growth opportunities with the Company

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