Receptionist Hostel

5 mesi fa

Roma, Italia Palladini Hostel Rome A tempo pieno

We are seeking a friendly, professional and enthusiastic individual to join our team as a Hostel Receptionist. As a Hostel Receptionist, you will be the face of our hostel and the first point of contact for our guests.

**Responsibilities**:

- Greet guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and room assignments
- Assist guests with information about the hostel, local area and tourist attractions
- Manage reservations and cancellations, ensuring accurate records are kept
- Handle cash and credit card payments, and perform end-of-day cash reconciliations
- Maintain a clean and tidy reception area, and ensure supplies are stocked
- Work closely with the housekeeping team to ensure that all guest rooms are clean and ready for occupancy
- Handle guest complaints and escalate any issues to the relevant departments
- Adhere to all policies and procedures of the hostel

**Requirements**:

- Proven experience as a receptionist or customer service representative, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Knowledge of reservation and front office systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and accuracy
- Ability to work flexible hours, including weekends and holidays
- Fluency in Italian,English and proficiency in other languages is an advantage

If you are a friendly and outgoing individual with a passion for providing excellent customer service, we would love to hear from you. To apply, please submit your resume and a cover letter outlining your experience and qualifications for the role.

Contratto di lavoro: Tempo pieno, Part-time

Stipendio: €500,00 - €1.200,00 al mese

Orario:

- Turni
- Turno diurno
- Turno notturno

Esperienza:

- receptionist: 2 anni (Preferenziale)

Lingua:

- Inglese (Obbligatorio)
- Italiano (Obbligatorio)

Sede di lavoro: Di persona

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