Salesforce Functional Consultant

4 settimane fa

Lombardia, Italia Confidenziale A tempo pieno

Descripcin de la Prctica You will be part of a Customer Experience Techedge team that works on international projects as a Senior Functional Consultant and Salesforce Specialist.
Descripcin de las tareas y la posicin
You will work in a dynamic environment on state of the art CX technologies (like Big data, Digital Marketing Automation, IoT, etc.) in order to build modern and scalable end-to-end Salesforce Solutions able to support the business transformation journey of our customer increasing their competitiveness as a trusted business partner. We care about our people first, and everything else second, so as Techedge Senior Consultant you will be challenged and inspired every day in order to complete you skill matrix to become a great consultant able to shape modern cloud solutions and an excellent team leader able to drive the customer in the digital transformation path.
Role and Responsability:

- Defining, analyzing, and mapping commercial processes and the related impacts on the organization;
- Solution Requirement Collection and business assessment:
capability to Leading workshops preparation and execution for process design and improvements in Client facing mode;
- Conduct technological assessments on the customer's ecosystem, identifying pain points and suggesting optimization solutions;
- Process and Functional Solution Design:
drafting business requirements (functional and technical analysis documents) as part of the Solution Design process;
- Take part to pre sales activities by providing estimates effort for evolutionary projects and defining a work plan according to the customer's needs;
- Ability to work on Agile-like project implementation initiatives;
- Managing project deliverables and team:
coordinating the solution implementation by interacting and coordinating other team members to achieve the project objective in terms of timing and quality;
- Effectively communicate to client leaders and their teams to drive the change and independently managing client relationships at your level;
- Your role will require you to be always on top of new solutions, to study and evaluate them with a critical approach to understand if they could generate business by solving client problems. As Functional Consultant we do not consider this a responsibility, we consider this an attitude;
- Your capabilities and skills are avalue for the company:
in order to support the evolution of the Customer Engagement Practice your responsibilities will also include training, mentoring and coaching the team members;
- Take actively part to Salesforce Platform Implementation phase (Hand-on Configuration);
- Be available, if necessary, to travel to national and international territories;
- Excellent knowledge of both written and spoken English.
Experiência requerida
Required Functional and Technological Skills:

- Degree (such as Business Administration, Business Economics, Marketing, Computer Science);
- Strong analytical skills and very good knowledge of the main CRM/Customer Experience functional processes (Sales, Service, Marketing and Commerce);
- At least 5 years of proven experience as a Salesforce Senior Consultant on Salesforce Implementation Projects on Salesforce Platform configuration;
- Good knowledge and proven experience of at least one of the following Salesforce solutions:
Sales Cloud, Service Cloud, Commerce Cloud (B2B) or Marketing Cloud;
- Salesforce Administrator Certification (Advanced Administrator, Platform App Builder, Marketing Cloud Administrator Certifications are considered a plus);
- Sales Cloud or Service Cloud certification (Experience Cloud Consultant, Field Service Consultant or Marketing Cloud Consultant are considered a plus).
Required Soft Skills:

- Ability to work by objectives and respecting deadlines;
- Excellent communication skills and ability to communicate with business key user in an effective way;
- Ability to provide End-to-End Solution Design and Implementation Effort Estimation;
- Excellent analytical and problem-solving abilities with a desire to break new ground and innovate;
- Your capabilities and skills are a value for the company:
in order to support the evolution of the Customer Experience Practice your responsibilities will also include training, mentoring and coaching the team members;
- Ability to motivate and influence others to move towards a common vision or goal;
- Courage, persistence and ability to streamline issues under pressure.
Lo que ofrecemos
- Smart working. Work from home or where you prefer some days of the week;
- Results-driven approach:
we measure you the results you achieve and you organize your time accordingly. We value work-life balance;
- Ongoing learning and training experience;
- Health insurance.

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