Director of IT

2 settimane fa

Milano, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: Director of IT - Mandarin Oriental, Milan & Mandarin Oriental, Lago di Como (Full time #538124)

**Property / Office**: Mandarin Oriental, Milan

**Location**: Milan, Italy

**Mandarin Oriental Hotel Group**

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

**The Hotel**:
Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

**Overview**

The hotel Director of IT is responsible for the compliance of the IT and AV environment within the hotel or hotels they are responsible for. This includes, but not limited to Payment Card Industry (PCI) regulations, local data regulations, network security compliance and regulations, end of life management and planning, project management, budget planning, MOHG PS&G and GARM compliance and routine task management. The Director of IT is the main technical interface between the hotel operations and the corporate function of Mandarin Oriental Hotel Group. The Director of IT responsibilities are separate from the hotel(s) IT Support team and should be available weekdays for escalation, colleague engagements, and corporate IT critical tasks or follow up.

The Director of IT&T has responsibility for Mandarin Oriental, Milan and Mandarin Oriental, Lago di Como, based in Milan.

**Breakdown of Responsibilities**

**Executive Summary**

Budgeting, Projects, Risk Management, Task Management, Lifecycle Management, Cybersecurity & PCI Compliance, Hotel Executive Business Partner, MOHG IT Interface, Strategic Alignment. ISSAQ Compliance.

**General IT Management**
- Hotel Operation, Policy & Procedure Management
- Hotel IT Operating Cost
- Vendor Relationship & Contract Management
- MOHG PS&G Enforcement
- Business Requests, Strategy & Relationship Management
- Innovation & Local Solution Management
- Executive & Operations Meetings
- Corporate IT Meetings
- IT Preventative Maintenance Program Management

**IT Support**
- IT Routine Task List Management (38)

**Audio Visual**
- AV Equipment Life Cycle Management
- AV Vendor Relationship & Contract Management

**IT Team Management**
- IT Department Resource Management
- Talent Development
- IT Team Orientation

**Project Management**
- Major Project Management
- Hotel Five Year Plans (SC & NC Essential)

**Cyber Security and Compliance**
- Cybersecurity Management
- Internal & External Audit & Compliance Management
- Cybersecurity Risk Management
- Incident Response Management
- Local Regulations Compliance Management
- BCP Planning & Drill Run
- MOHG Security Control Enforcement Management
- Technology Life Cycle Management

**Network Management**
- Basic network configuration
- WIFI configuration
- Configuration Review

**Advertised**: 25 Jan 2024 W. Europe Standard Time
**Applications close**: 31 Mar 2024 W. Europe Daylight Time

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