Associate Director of Sales

3 settimane fa

Milano, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: Associate Director of Sales (Full time #534204)

**Property / Office**: Mandarin Oriental, Milan

**Location**: Milan, Italy

**The Company**:
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

**The Hotel**:
Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

**Position Summary**:
**Duties and Responsibilities**:

- Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement;
- Maintaining territory as per given markets;
- Developing and executing sales strategies by creating and implementing sales plan to increase revenue and market share for the hotel;
- Monitor own account production monthly with comparison to previous year, targets and market share percentages;
- Implement agreed rate structure and strategy for managed accounts;
- Develop and maintain market awareness to predict revenue opportunities, proactive strategies and develop new business within the assigned market including target on prospecting calls and appointments;
- Ensure effective relationship management of key customers, industry partners and proactively build up new relationships;
- Representing the hotel at industry event, roadshow, sales trips, sales calls and organizing/accompanying familiarization trips and Hotel site inspection;
- Entertain executives, secretaries and hotel bookers at existing and future potential companies to secure future revenue for the hotel;
- Handles follow up of quotations and actively engage with clients to maximize conversion of business;
- Work closely with the Director of Sales to secure qualified top customers and groups, leisure groups and corporate leads;
- To work closely with the hotel's sales team, according to Director of Sales, in maximizing sales activities to achieve business objectives;
- Ensure a “sales” approach in every lead, customizing offers and ensuring that a luxury and positive attitude is always maintained;
- Supports sales team in prospecting activities to bring back old clients and acquire new ones;
- Compiles all internal DB and Delphi, ensuring time efficiency and data accuracy as per MO policies;
- Check Delphi Daily and ensure Weekly reports;
- Remains available to hotel colleagues via mobile phone while on property and via hotel;
- Meet the objectives as set forth by the Director of Sales;
**Specific Requirements**:

- Fluent in English, French and Italian languages;
- Think outside the box in creating a bespoke approach to clients' requests and needs;
- Strong time management skills, supporting Teamwork with positive behavior;
- Technically skilled with good knowledge of Microsoft Office Package;
- Charming and dynamic gentle approach to top clients and Company Representatives;
- Problem solving attitude, eager to represent MOGH Brand image;
- Strong teamwork skills and also a strong individual sales ambassador approach as well;
- Availability to frequently travel around Italy and abroad.

**Advertised**: 10 Mar 2023 W. Europe Standard Time
**Applications close**: 31 Jul 2023 W. Europe Daylight Time

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